How to set up direct deposit for VA health care copay refunds
In certain situations, we’ll refund copays related to your VA healthcare. We issue these refunds through direct deposit, also called electronic funds transfer (EFT).
Learn how to set up direct deposit for your payments through the Financial Services Center’s Customer Engagement Portal. We’ll guide you step by step through each of the 3 parts of this process.
Section 1 of 3: Prepare
Check if you have an ID.me or Login.gov account
You’ll need to have an ID.me or Login.gov account to set up your direct deposit. If you don’t have an ID.me or Login.gov account, you can create one now.
Gather your information
You’ll need this information to set up direct deposit:
- Your bank name, routing number, and account number
- Your Social Security number or Tax Identification Number
- Your mailing address
Note: If you’re updating your direct deposit information, you’ll need your previous bank name, routing number, and account number. If you don’t have a bank account, the Veterans Benefits Banking Program (VBBP) can help you find a Veteran-friendly bank or credit union.
Section 2 of 3: Log in to the Customer Engagement Portal
Go to the Customer Engagement Portal
You’ll first need to go to the Customer Engagement Portal. Then, select the Login option under Payment Account Setup and Updates.
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Sign in with your ID.me or Login.gov account
Next, we’ll take you to select a sign-in option. Sign in with ID.me or Login.gov.
After you sign in with ID.me or Login.gov, we’ll take you back to the Customer Engagement Portal.
Note: If you don’t have an ID.me or Login.gov account, go back to Section 1 on this page for instructions on how to create an account.
Agree to authorized use
Review the Authorized Use Only information. Select I Agree to continue.
Section 3 of 3: Complete the Vendor File form
Select Vendor File form
You’ll need to complete the Vendor File form (VA Form 10091) to set up direct deposit. On the Customer Engagement Portal home page, select Vendor File Form.
Note: The term “vendor” refers to you as an individual.
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Enter your Tax ID information
You’ll first need to enter and re-enter your Tax Identification Number or Social Security number.
Then, choose a Request Type. If this is your first time setting up direct deposit, select New.
After that, select No for Is the account that you are adding or updating registered with SAM.gov? Then, select Next.
Enter payee information
First, select Veteran for Payee Type.
Then, select No for Are you responding to a B-Notice?
After that, enter your first name and last name for Payee/Vendor Name. Use the same name you use to file your taxes with the Internal Revenue Service (IRS). Then, select Next.
Note: The term “payee” refers to you, the individual getting payments from us.
Enter your mailing address and bank information
You’ll need to enter your current mailing address and bank information. Then, select Next.
Add authorized representative contacts (optional)
You’re automatically set as your own authorized representative. And you have the option to add more. If you want to add more authorized representatives, select +Add Additional Contact. Otherwise, select Next.
Note: The term “authorized representative” refers to you and anyone you appoint as being able to make changes to your vendor file. This includes updating your bank and address information for direct deposits. But an authorized representative isn’t allowed to change your other VA records, like for travel pay and pension benefits.
Review and finish
In the final section, review the information you entered. If the information is correct, select the checkbox to certify or confirm. Then, select Finish.
Check your email
After you submit your form, you’ll get a confirmation email from the Financial Services Center (FSC). This email will have your case ID number. This number starts with “VCOM” followed by a dash and a number. You can use your case ID number to check the status of your direct deposit enrollment.
To check the status of your direct deposit enrollment online, sign in to the Customer Engagement Portal. Go to My Profile. Next, select Vendor File Form Cases. Then, enter your case ID number from the confirmation email we sent you.
After you get a confirmation email, FSC will email you about your enrollment status. It should arrive within 7 business days. If we approve your enrollment, you’ll be able to get direct deposit for your VA payments. If we don’t approve your enrollment, we’ll tell you why and ask you to submit a new Vendor File form.
If you have questions or need help setting up direct deposit, call the Financial Services Center Customer Support Help Desk at
and select 2. We’re here Monday through Friday, 8:15 a.m. to 5:15 p.m. ET.