Signing in to VA.gov

You can sign in to VA.gov with any of these 4 accounts:

• Login.gov
• ID.me
• My HealtheVet
• DS Logon

If you don’t have an account, you can create one with Login.gov or ID.me now. 

We encourage you to create a Login.gov or ID.me account: 

• Login.gov is our government’s one account provider for VA and other government benefits and services. The U.S. General Services Administration creates and maintains your account. To learn how our government protects your information, read the privacy policy. 
  Read the privacy policy on the Login.gov website 
• ID.me is a non-government account provider that contracts with government and non-government organizations. ID.me creates and maintains your account. To learn how ID.me protects your information, read their privacy policy. 
  Read the privacy policy on the ID.me website 
• Both Login.gov and ID.me meet modern security standards. Both accounts protect your data so only you can access and change your stored information.  
• Both Login.gov and ID.me let you use a single, secure account to access your VA benefits and services. You can use either account to manage some other government benefits and services (like Social Security benefits).

Multifactor authentication is an extra layer of protection on your account. It helps us make sure that it’s you trying to access your account—and not a hacker. It’s also sometimes called 2-factor authentication.

Each time you sign in to a VA website or app, you’ll use multifactor authentication to verify you’re you. You’ll do this using a device that only you should have, such as your mobile phone. 

You’ll get a unique code by text message or phone call, or through another option you choose. Other options may include a supporting app like Google Authenticator, a security key, or backup codes. You’ll then enter that code to access your account. 

This way, even if someone were to guess or steal your username and password, multifactor authentication can stop them from accessing your account. 

Play our video on multifactor authentication (YouTube)

Learn more about authentication options on the Login.gov website

Learn more about multifactor authentication on the ID.me website

We need to confirm your email address before we can give you access to your personal information.

You’ll get an email from Login.gov or ID.me asking you to confirm your email address. 

Check your inbox and your spam folder. You should have a confirmation email from the account provider you chose (either Login.gov or ID.me). 

If you don’t have a confirmation email, call us at 800-698-2411 and select 0 (TTY: 711). We’re here 24/7. 

If you get the message “We’re sorry. Something went wrong on our end,” take these steps: 

• Clear your internet browser’s cookies and cache. Depending on your browser, you’ll find this information referred to as “Browsing Data,” “Browsing History,” or “Website Data.”
• Make sure your cookies are enabled in your browser settings. Depending on the browser you’re using, you'll usually find this information in the “Tools,” “Settings,” or “Preferences” menu.
• If you’re using Internet Explorer or Microsoft Edge, and clearing your cookies and cache doesn’t fix the problem, try using Google Chrome or Mozilla Firefox instead.
  
  Download Google Chrome
  
  Download Mozilla Firefox
• If you’re using Chrome or Firefox and it isn’t working, get the latest updates for your browser.

If you’ve taken these steps and still can’t sign in, call us at 800-698-2411 and select 0 (TTY: 711).

First, try resetting the password for the account you use to sign in to VA.gov:

• Reset your password on the My HealtheVet website
• Reset your password on the DS Logon website
• Reset your password on the Login.gov website
• Reset your password on the ID.me website

Note: If you need more support from Login.gov or ID.me, go to the account service’s website.

Go to the Login.gov help center

Go to the ID.me support section

If you’ve taken these steps and still can’t sign in, call us at 800-698-2411, and select 0 (TTY: 711). We’re here 24/7.