Contact us
Find phone numbers and contact information at VA Salem Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Salem health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Salem health care.
Mailing address
Salem VA Medical Center
1970 Roanoke Boulevard
Salem, VA 24153-6404
Main phone numbers
Local: 540-982-2463, ext. 2611
Toll-free: 888-982-2463, ext. 2515
To use TeleType for the Deaf (TTY) services: 711
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Salem Healthcare System.
Phone: 540-982-2463, ext. 1400
Email: vhasampublicaffairs@va.gov
After hours or on weekends, call the operator at 540-982-2463
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Salem
Email: Coming soon!
Fax: Coming soon!
Mail:
Salem VA Medical Center
Release of Information (136E5)
1970 Roanoke Boulevard
Salem, VA 24153
For questions about your request to VA Salem
Phone: 540-982-2463
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Salem.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at vhasampublicaffairs@va.gov
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-event/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181