Performance dashboard

Last updated March 18, 2024

VA.gov at a glance

VA.gov at a glance definitions

Signed in users: The total count of users who have signed in to VA.gov over the last 12 months, using ID.me, MyHealthVet, or DS Logon.

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

Successful transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claim statuses checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

VA.gov service definitions

Total users: The total count of users who have visited VA.gov over the last 30 days and used service lines such as health care, education, pension, etc.

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Data is from the previous 30 days

Total users

1,371,998 Up 24% compared to last year

User satisfaction

67.2%
Tool Transactions
Schedule and view VA appointments online 50,155
Apply for health care benefits 10,108

Education

Data is from the previous 30 days

Total users

590,125 Up 18% compared to last year

User satisfaction

50.0%
Tool Transactions
Check Post 9/11 GI Bill benefits 88,399
Apply for education benefits as an eligible dependent 9,835
Manage education benefits 7,306
Apply for education benefits 6,722
Apply for VET TEC 1,987
Manage education benefits as an eligible dependent 1,214
Apply to use transferred education benefits 353
GI Bill® School Feedback Tool 113
Apply for education benefits under the NCS program 0

Pension & Fiduciary

Data is from the previous 30 days

Total users

142,003 Down 1% compared to last year

User satisfaction

59.1%
Tool Transactions
Apply for Veterans Pension benefits 198

Disability

Data is from the previous 30 days

Total users

1,153,398 Up 4% compared to last year

User satisfaction

49.9%
Tool Transactions
Check VA claim or appeal status 3,488,983
File for disability compensation 43,740

Burials & Memorials

Data is from the previous 30 days

Total users

90,365 No change compared to last year

User satisfaction

84.4%
Tool Transactions
Apply for pre-need eligibility determination 2,237
Apply for burial benefits 1,520

Profile & Records

Data is from the previous 30 days

Total users

849,088 Up 10% compared to last year

User satisfaction

48.1%
Tool Transactions
Download VA benefits letters 637,999
Update contact information & preferences 88,450
Update direct deposit information 30,869