When the Waters Rose: Kerrville VA Medical Center’s dietitian sprang into action with compassion
By Moses Blount, Public Affairs TCF Trainee
When floodwaters surged through Kerrville, Texas, not just swallowing up roads and homes, they tested the heart of a community.
For many, the storm brought unexpected challenges and moments that would be remembered for a lifetime. Yet amid the uncertainty, one truth emerged: compassion from Kerrville VA Medical Center (VAMC) home-based primary care, that flowed deeper than any flood.
For Sammy Thigpen, the morning began in disbelief, when he woke up to a flooded house with no power. Fear nearly crept in especially for someone on oxygen. But instead, Kerrville VAMC called him, with a genuine heart for their Veterans.
“I wasn’t prepared for it. None of us were, really,” said Thigpen. As the Veteran sat through the outage, oxygen equipment depleting air and uncertainty lingering, he knew one thing for sure: the VA wouldn’t leave him stranded. Knowing that support was available, gave him confidence and calm even in the storm’s uncertainty. Thankfully, the electric company had been notified of his medical needs, and his power stayed on.
“I had lunch meat, cereal, and milk for a couple of days’ worth,” he stated. “Neighbors, caregivers, and my nurse from Kerrville VAMC, began bringing food. Their kindness meant the world,” said Thigpen.
Amy Chapman, a registered dietitian with the Kerrville VAMC, faced her own set of worries, but with some government-furnished equipment at home and despite challenges, Chapman could coordinate with colleagues and supervisors seamlessly, without losing momentum; Veterans needs were still addressed quickly and compassionately.
Even Amy’s daughter, stranded at a flooded camp, was not forgotten. A national nonprofit helicoptered in hot meals for the children and staff with an act of generosity that melted her heart. Both stories, though different, carry a shared message: humanity shines brightest in the darkest moments. “I’ve learned that it’s important to speak up and ask,” Thigpen reflected. People wanted to help and give without judgement. “I also received a message from the deputy director of Nutrition & Food Service in Washington, DC. It’s great to have leadership from my immediate supervisor, who offered me support,” said Chapman! In Kerrville’s hour of need, it wasn’t just the flood that spread across town... it was hope, kindness, and unity.