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Veterans Experience Office (VEO)

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Code of Federal Regulations and glasses

VA regulatory change driving a ‘sustained organizational commitment’ to customer service

Trust is at the center of every program and project across the Veterans Affairs Department

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Jigsaw is a harmony amount the group

VEO Partnerships

One of VEO goals is to create a community of practice with community and strategic partners.

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Call Center

White House VA Hotline

VA established this dedicated hotline on June 1, 2017.

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Veterans, Family, and Community Engagement

Veterans, Families, Caregivers, Survivors, and Community Partners lead our Veteran Friendly Communities and join hands with VA!

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VA is adding CX to their core values VEO Partnerships White House VA Hotline Veterans, Family, and Community Engagement
 
Mission

To enable VA to be the leading customer service organization in government so that Veterans, their families, caregivers and survivors Choose VA.

Download your VA Welcome Kit today!

Objective

VEO implements solutions based on Veteran-centered designs and industry best practices while aligning VA services with the Secretary’s five priorities.

Directorates

Portfolio Management – Intake and resource management of all VEO projects

Insights and Analytics – Capture and analyze the voices of Veterans, their families, caregivers and survivors

Multi-Channel Technology – Deliver easy and effective Veteran experiences through all communications channels
» VA.gov

VA Patient Experience – Build and deliver Veteran experience tools and products for VHA and staff offices
» Patient Experience Program

VA Benefits Experience – Build and deliver Veteran experiences tools and products for VBA/NCA/BVA and staff offices

Veterans, Family, and Community Engagement – Support Veterans through coordination and integration of local VA and non-VA services
» Veteran Friendly Communities Initiative
   » Community Veterans Engagement Board (CVEB)
» Federal Advisory Committees

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