Waco VA Regional Benefit Office
We help Veterans, service members, and their families access VA benefits and services. Benefits we can help with include disability compensation, education benefits, life insurance, pensions, and home loans.
Location and contact information
Address
Phone numbers
Main phone:
VA benefits hotline:
Office hours
Hours may vary for different services. Select a service on this page to check the hours.
- Mon: 8:30 a.m. to 4:00 p.m.
- Tue: 8:30 a.m. to 4:00 p.m.
- Wed: 8:30 a.m. to 4:00 p.m.
- Thu: 8:30 a.m. to 4:00 p.m.
- Fri: 8:30 a.m. to 4:00 p.m.
- Sat: Closed
- Sun: Closed
Prepare for your visit
Select a topic to learn more.
Most of our services are available on a walk-in basis.
Visitors seeking assistance from the Public Contact Team at the Waco Regional Office can schedule a virtual appointment on the Visitor Engagement Reporting Application (VERA). VERA is a self service portal which allows visitors to schedule, reschedule, and cancel appointments. VERA Virtual appointments can be scheduled for the Regional Office's Public Contact Team.
Please visit the VERA website to schedule an appointment. You will receive an email confirmation providing details of your appointment.
- Parking is free.
- Enter the parking area off of Clay Avenue and 6th Avenue.
- Please feel free to park in any space labeled as "Visitor".
- Please allow time to be screened for security.
When you visit, please bring a current, unexpired photo ID.
Depending on the reason for your visit, you may need to bring additional documents and information about you and your dependents, including:
Documents
- A copy of your discharge or separation papers (DD214)
- Copies of relevant medical records
Personal information
- Your Social Security number
- Direct deposit information
Information about your dependents
- Dates of birth
- Social Security numbers
The following outbased/ satellite offices are also available. Some offices are available on a walk-in basis or by in-person appointment only.
- Amarillo Outbased/ Satellite Office
- In-Person Appointments are required. Please make an appointment here.
- Arlington Outbased/ Satellite Office
- Walk-In Visits only
- Austin Outbased/ Satellite Office
- Walk-In Visits only
- Dallas Outbased/ Satellite Office
- In-Person Appointments are required. Please make an appointment here.
- EL Paso Outbased/ Satellite Office
- Walk-In Visits only
- Forth Worth Outbased/ Satellite Office
- Walk-In Visits only
- Lubbock Outbased/ Satellite Office
- In-Person Appointments are required. Please make an appointment here.
- Temple Outbased/ Satellite Office
- Walk-In Visits only
- Tyler Outbased/ Satellite Office
- In-Person Appointments are required. Please make an appointment here.
- Waco Outbased / Satellite Office (Doris Miller VAMC)
- Walk-In Visits only
In the spotlight
VA accredited representatives
VA-accredited representatives can help you file a claim or request a decision review.
Protect your benefits and avoid unlawful fees.
Get responsible, qualified help from a VA accredited representative.
Claim status tool
VA recently enhanced the Claim Status Tool to show a breakdown of the eight-step disability claims process, making it easier to understand where your claim currently is.
Prepare for VA's secure sign-in changes
In 2025, you’ll need to start using a Login.gov or ID.me account to sign in to VA.gov, VA mobile apps, or other VA online services.
Veteran benefits
Select a topic to learn more.
We can guide you through the disability compensation process. We can help you understand your eligibility, start a claim, or complete your paperwork. If you’ve already filed a disability claim or requested a decision review, we can help you check the status. If you already receive disability benefits, we can help address any payment issues.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help with disability compensation benefits
Our benefit counselors can help you understand eligibility, gather required documents, fill out paperwork, check claim status, update direct deposit, and more.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
If you’re a Veteran who’s homeless or at risk of becoming homeless, we can help. We can connect you, or a Veteran you care about, with resources throughout VA or in your community. This includes health care, case management, supportive services, and other resources.
Get connected
We can help you find and learn about resources and services
Appointments
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
If you meet certain service, income, and disability requirements, we can help you apply for monthly pension payments.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help applying for Veterans Pension benefits
Our benefit counselors can help you understand eligibility, gather required documents, fill out paperwork, and more.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
Family member and caregiver benefits
Select a topic to learn more.
If you’re the surviving spouse, child, or parent of a service member who died in the line of duty, or the survivor of a Veteran who died from a service-related injury or illness, we can help you learn about eligibility and apply for VA survivor compensation.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help applying for benefits
Our benefit counselors can help you understand eligibility, gather required documents, fill out paperwork, check claim status, update direct deposit, and more.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
Other services
Select a topic to learn more.
We can help you find and download VA letters and documents that include information about your benefits.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get a copy of a VA letter
Appointments
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
If you receive VA disability compensation, pension, or education benefits, we can help you update your direct deposit information. You’ll need your bank’s routing number and account number to make the updates.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help changing your direct deposit information
Our benefit counselors can help you fill out paperwork or address any payment issues.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Service Hours
The service hours are the same as our facility hours.
We can help you request a DD214 or other military service records. We can also help you request your military service treatment and private medical records to support your claim.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Get help requesting records
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
We can connect you with a VA-recognized Veterans Service Organization or approved representative who can file a claim, decision review, or appeal on your behalf.
Manage your benefits online
You always have the option to apply for and manage your VA benefits online.
Find responsible, qualified representation
Our benefit counselors can help you learn about the services available through Veterans Service Organizations (VSO) and find an accredited representative.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Texas Veterans Commission
1st Floor, Room 153Texas Veterans Commission
Service Hours
The service hours are the same as our facility hours.
Find responsible, qualified representation
Our benefit counselors can help you learn about the services available through Veterans Service Organizations (VSO) and find an accredited representative.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
Veterans of Foreign Wars
1st Floor, Room 153Veterans of Foreign Wars
Service Hours
The service hours are the same as our facility hours.
Find responsible, qualified representation
Our benefit counselors can help you learn about the services available through Veterans Service Organizations (VSO) and find an accredited representative.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Disabled American Veterans
1st Floor, Room 151
Disabled American Veterans (DAV)
Service Hours
The service hours are the same as our facility hours.
Find responsible, qualified representation
Our benefit counselors can help you learn about the services available through Veterans Service Organizations (VSO) and find an accredited representative.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Main Phone
American Legion
1st Floor, Room 150EAmerican Legion
Service Hours
The service hours are the same as our facility hours.
Find responsible, qualified representation
Our benefit counselors can help you learn about the services available through Veterans Service Organizations (VSO) and find an accredited representative.
Appointments
Contact us to schedule, reschedule, or cancel your appointment.
Paralyzed Veterans of America
Paralyzed Veterans of America
1st Floor, Room 168Paralyzed Veterans of America
Service Hours
The service hours are the same as our facility hours.
Can't find the service you're looking for?
Call our VA benefits hotline at 800-827-1000 (TTY: 711). We’re here 8:00 a.m. to 9:00 p.m. ET, Monday through Friday.
Get updates from the Veteran Benefits Administration
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