Contact us

Patient help and resources

Need help? Contact a patient representative

If you need help getting care or resolving an issue with VA, get help from one of our trained patient representatives.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your Jonathan M. Wainwright Memorial VA Medical Center bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at the Jonathan M. Wainwright Memorial VA Medical Center.

Mailing address

Jonathan M. Wainwright Memorial VA Medical Center
77 Wainwright Drive  |  Walla Walla, WA 99362

Main phone numbers

Local:  509-525-5200
Toll-Free:  888-867-8863

• Press 1 for pharmacy assistance
    —  The automated message will instruct you to select the following:
             1)  For the automated refill line – press "1"
             2) To speak with someone in pharmacy – press "2"
• Press 2 to make, change, cancel an appointment or leave a message for your primary care team, behavioral health or specialty care
• Press 3 to speak with a nurse about a medical condition or problem you are having
• Press 4 for eligibility and enrollment inquiries
• Press 5 for billing inquiries
• Press 6 for MISSION Act inquiries to include eligibility, urgent care, co-payments, insurance  and appeals
• Press 7 to be connected with the Veterans Crisis Line or dial "988" for immediate assistance
• Press 8 for PACT Act information
• Press 0 to speak with an operator

To use TeleType for the Deaf (TTY) services:  dial 711

Media and press

The Public Affairs Office can assist local media with queries, interview requests, and expert information relating to the Jonathan M. Wainwright Memorial VA Medical Center. Members of the media are required to contact Public Affairs Officer, Linda Wondra, to arrange for either an in-person or virtual interview.

Email:  linda.wondra@va.gov
Phone: 509-525-5200, ext. 26520 or 509-386-1117  (cell)

Patient privacy is important to us, as outlined by the 1996 Health Insurance Portability and Accountability Act (HIPAA). The Public Affairs Office will assist with granting interviews whenever possible. Media access may be limited or denied to any area of the main facility or outpatient clinics at the discretion of the medical center director, a patient's health care team, or the Public Affairs Office.

If a request cannot wait until regular work hours, contact Linda Wondra, Public Affairs Officer, at 509-386-1117 for any media inquiries that occur after hours or on weekends.  Otherwise, contact the operator at 509-525-5200 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by the Jonathan M. Wainwright Memorial VA Medical Center

Fax:  509-524-1438
Mail:

Jonathan M. Wainwright Memorial VA Medical Center
Release of Information
77 Wainwright Drive
Walla Walla, WA 99362

For questions about your request to Jonathan M. Wainwright Memorial VA Medical Center

Phone: 888-687-8863, ext. 26428

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of the Jonathan M. Wainwright Memorial VA Medical Center.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at linda.wondra@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181