SHEP Feedback Helps to Improve Veterans’ Experience at DC VA Medical Center
By Gloria Hairston, Director of Public Affairs
The Environmental Management Service team is recognized for steadily improving the overall score for “Cleanliness of Hospital” based upon survey feedback from Veteran patients.
The Washington DC VA Medical Center’s Executive Leadership Team and its multidisciplinary service lines are recognizing and celebrating the entire Environmental Management Service team for their significant improvement in the overall score for “Cleanliness of the Hospital”. The feedback provided by Veterans, who participated in the Survey of Healthcare Experience of Patients (SHEP), along with a concentrated effort by the federal and contract (EMS) workers have helped the team to achieve a record high score of 80.1%, up from 68% in fiscal year 2025.
The SHEP Patient Experience metric tracks scoring data from the survey and the DC VA Medical Center EMS team’s score is measured alongside all VA medical centers as well as those within Veterans Integrated Network (VISN) 5. Presently, the EMS team’s score exceeds both VISN 5 and Veterans Health Administration-wide scores.
The specific survey question, “During this hospital stay how often were your room and bathroom kept clean?”, offered inpatient Veterans the opportunity to submit valuable feedback to Washington DC VA Medical Center leadership. The record-high score indicates that 80.1% of Veterans responded to the survey question stating that their hospital room and bathroom were kept clean ALWAYS!
Great work by the Washington DC VA Medical Center EMS team. Thank you for demonstrating your commitment to providing Veterans with safe, quality care and excellent service.