Beneficiary Travel Self-Service System (BTSSS)

The Beneficiary Travel Self Service System (BTSSS) is a new online tool that replaces the old travel claims system for Veterans and their caregivers.

With BTSSS, users can easily submit and check the status of their travel reimbursement claims whenever they want. The system is designed to be simple to use, makes it easier for Veterans to get their travel claim reimbursement and allows payments to be made directly to your bank account.

Go to BTSSS

Set up direct deposit

Direct deposit is required for 3-5-day payments. Complete VA Form 10091 and submit it to VA Western Colorado Health Care System Beneficiary Travel office or the Agent Cashier’s window at your medical center.

Note: Your travel pay direct deposit is separate from your disability or pension direct deposit. You must set it up specifically for travel reimbursements.

Learn how to set up direct deposit

Create your login account

You’ll need Login.gov or ID.me to file online.

Create your account for VA.gov

Create a BTSSS profile

Create a profile and add your direct deposit account information.

Log in to BTSSS

Note: For more tips and instructions on using BTSSS, watch our 6-video playlist.

For Veterans:

You may be eligible if you're traveling to a VA facility or VA-approved community care appointment and you meet at least one of these:

• You have a service-connected disability rating of 30% or higher
• You're traveling for treatment of a service-connected condition
• You receive a VA pension
• Your income is below the maximum annual VA pension rate
• You can't afford to pay for travel
• You're traveling for a VA claim exam, to get a service dog, or for VA-approved transplant care

For caregivers:

You may be eligible if you're a family caregiver under the National Caregiver Program, a medically required attendant, or a transplant care donor or support person.

Learn more about eligibility requirements

For all non-VA appointments, you must provide documentation proving you attended. This is the most common reason we deny claims.

Request documentation from your provider at the time of your appointment.

We accept:

• Discharge instructions or after-visit summary on clinic letterhead
• Return-to-work note
• Letter from your provider with office signature
• TriWest Medical Explanation of Benefits (MEOB)

We don't accept:

• Appointment reminder cards or text messages

Family caregivers registered under the Program of Comprehensive Assistance for Family Caregivers can file travel claims using the same methods as Veterans.

Important: Caregivers need their own separate account. Create your account using Login.gov or ID.me, just like Veterans do. Don’t file through the Veteran’s account.

To file as a caregiver:

• Online: Use the BTSSS Portal (caregivers cannot use the VA.gov past appointments page, mobile app, or smartphone check-in).
• Paper: Write your name first and the Veteran’s name second on VA Form 10-3542.

Watch our tutorial series for step-by-step instructions:

1. Beneficiary Travel Self-Service System (BTSSS) Introduction
2. How to Access BTSSS and Create Your Login
3. How to Set Up Direct Deposit and Access BTSSS
4. How to Submit a Travel Reimbursement Claim for a VA Facility Appointment
5. How to Submit a Travel Reimbursement Claim for a Non-VA Facility
6. How to Check the Status of Your Travel Reimbursement Claim

VA Western Colorado Health Care System Beneficiary Travel Office

Phone: 970-242-0731

Mailing address:
Grand Junction VA Medical Center
2121 North Avenue
Grand Junction, CO 81501

Hours: Monday—Friday, 8:00 a.m. to 4:30 p.m.

VA Beneficiary Travel National Call Center

Phone: 855-574-7292
Hours: Monday—Friday, 7:00 a.m. to 7:00 p.m. (all time zones)