Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines at a VA Orlando health care facility.
Refill your prescriptions
Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.
Be sure to order your refills at least 10 days before your supply runs out.
We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.
Online refills
With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.
There are three ways to refill your VA prescriptions:
1. Automated Refill Phone Line
Call 1-
You will need your Social Security # and Rx #
For English press 1, for Spanish press 2
Next, enter your Social Security number followed by #
If you are ordering a refill and you have your Rx #:
Press 2, then 1, then enter your Rx # followed by #
**If your Rx # ends in a letter, do NOT enter the letter**
If you are ordering a refill and do not have your Rx #:
Press 2, then 8
2. Online via MyHealtheVet
Requires initial set up/authentication
Refills can be obtained after signing in
3. Mobile App
Download the VA Health Rx Refill app
The app is available for Apple and Android mobile devices.
Pick up new prescriptions
You can pick up new prescription orders at one of our VA Orlando health care pharmacies.
We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or mail.
Orlando VA Medical Center (Lake Nona)
Outpatient Pharmacy (main building, first floor)
13800 Veterans Way
Orlando, FL 32827
Hours: Monday - Friday, 7:30 a.m. - 6:00 p.m.
Outpatient Pharmacy (Building 500)
5201 Raymond Street
Orlando, FL 32803
Hours: Monday - Friday, 8:00 a.m. - 5:30 p.m.
Outpatient Pharmacy (first floor)
2900 Veterans Way
Melbourne, FL 32940
Hours: Monday - Friday, 8:00 a.m. - 6:00 p.m.
William V. Chappell, Jr. Veterans' Outpatient Clinic
551 National Health Care Drive
Daytona Beach, FL 32114
Hours: Monday, 8:00 a.m. - 4:30 p.m. and Tuesday - Friday, 8:00 a.m. - 5:30 p.m.
Contact us with questions about your prescriptions
Pharmacy support
Phone: 800-922-7521, select 1
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. MT
Safely dispose of your medicine
Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.
You can find the large blue MedSafe boxes at:
- Orlando VA Medical Center (Lake Nona) - located in the main hallway across from pharmacy.
- Lake Baldwin VA Medical Center - located near the main information desk of building 50.
- William V Chappell Jr. Veterans' Outpatient Clinic (Daytona) - located next to the pharmacy window.
Viera VA Outpatient Clinic- located adjacent to pharmacy window.