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Health Benefits

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The Application Process

Once your completed application is received, VA will determine your eligibility for enrollment. The following are some next steps in the process after your application is processed:

Notification of the Status of Your Application

Once your application for enrollment is approved, VA will send you a Veterans Benefits Handbook welcoming you to the VA and will provide you with details of the specific benefits you are eligible for, your Enrollment Priority Group assignment, copay status and other helpful information as a new enrollee.

If you are unable to be enrolled or you disagree with the enrollment decision, you may appeal the decision. The handbook will contain information on the appeal process and if you are not able to be enrolled, VA will notify you by letter or the reason why you cannot be enrolled. The letter will contain information and instructions on how to appeal the decision if you do not agree with it.

Getting an Appointment

You may request a doctor's appointment at the time you apply in person, or by checking 'yes' to the question asking if you want and appointment on the application. An appointment will be made with a VA doctor or provider and you will be notified via mail of the appointment. If you need health care before your scheduled appointment, you may contact the Enrollment Coordinator, Urgent Care Clinic or the Emergency Room at your local VA.

Obtain your Veteran Health Identification Card (VHIC)

Only Veterans enrolled in the VA health care system may receive a VHIC. If you are not currently enrolled, you may apply online at www.va.gov/healthbenefits/enroll or by calling 1-877-222-VETS (8387). You may also apply for enrollment in person at your local VA medical facility. Once your application for enrollment is verified, contact your local VA medical center Enrollment Coordinator to arrange to have your picture taken for the new VHIC, or you may request a new VHIC at the next VA health care appointment.

For more information about the VHIC card, please visit the VHIC web page.

Already Enrolled / Need to Update your Information?

Veterans already enrolled in VA health care can update their personal information such as income, address and insurance information, by completing VA Form 10-10EZR, Renewal Application for Health Benefits, available online, by visiting their local VA or by calling 1-877-222-VETS 8am to 8pm Mon through Friday, EST.