Information for Veterans
VA offers a variety of health care and services for Veterans through community health care providers and other partners outside of VA. Veterans may be eligible to receive care from a provider (doctor) in their community when VA cannot provide the care they need. This type of care is known as “community care,” and is provided on behalf of and paid for by VA.
These services are provided to Veterans based on certain conditions and eligibility requirements, and in consideration of a Veteran’s specific needs and circumstances. Although some changes have taken place with community care recently, Veterans continue to have access to this type of care. The process starts at your VA medical facility.
Follow the steps below to see if you are eligible for community care:
1. Go to VA
- Schedule an appointment with a VA provider (doctor).
- Your VA care team will work with you to see if you are eligible for community care.
- Eligibility is based on your medical needs, care that is available at VA, and other requirements.
2. Make an Appointment
- VA will work with you to find a community provider and make an appointment.
- You can select a community provider or VA can select one for you.
3. Receive Care
- Arrive promptly for your appointment.
- If you need to schedule a follow-up appointment, check with your community provider to make sure VA has authorized the care.
IMPORTANT: Make sure VA confirms you are eligible and authorized before proceeding to Step 2.
IMPORTANT: The community provider selected must be in VA’s network and be willing to accept payment from VA.
IMPORTANT: If VA has not authorized follow-up care, your community provider should contact VA to arrange the care you need.
Frequently Asked Questions about Community Care
Answers to your questions about eligibility for community care programs, how to find a community care provider and make appointments, receiving care, and the costs associated with receiving community care.Community Care FAQs
If you have a question about your specific care needs, contact your VA medical facility.
Veterans Choice Program Support Line:
Call for additional information or to speak to one of our service agents.
VA Adverse Credit Helpline:
Call for help resolving adverse credit reporting and debt collection issues as a result of using the Veterans Choice Program.