Provider Reference Library
Welcome to the Community Care Provider Reference Library! Here you will find key information and links to other information to make it easier for you to do business with VA.
Fact sheets, program guides and forms located throughout the Community Care provider website are housed on this page and cross linked with the topic.
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Community Care Program Fact Sheets
The fact sheets listed below provide specific information that may help providers and office staff who have questions about participating in Community Care programs.
Contact Lists and Locator Links
The following contact lists, customer call center phone numbers and locator links are valuable tools for providers when looking for additional information or answers to questions.
| Item Type | Item Title/Information |
|---|---|
| Contact Lists | Emergency and Urgent Care Facility Contact List |
| Facility Contact Numbers for Care Coordination | |
| VA Facility Points of Contact for Community Viewer | |
| Customer Service Call Centers |
VA Claims: 877-881-7618 |
| Region 1, Optum Claims: 888-901-7407 | |
| Region 2, Optum Claims: 844-839-6108 | |
| Region 3, Optum Claims: 888-901-6613 | |
| Region 4 and PC3, TriWest Claims: 855-722-2838 | |
| Locator Links | VA Facility Locator |
| CVS Caremark Pharmacy Locator |
Forms and Guides
Specific forms are used to request information or provide information as requested. Guides give more detailed information that may be needed to sign up for a program or use a specific tool.
| Item Type | Item Title/Description |
|---|---|
| Fillable PDF Forms | Non-VA Hospital Emergency Notification, VA Form 10-10143g |
| P2E Documentation Cover Sheet, VA Form 10-10143f | |
| Community Care Provider Request for Service (RFS),VA Form 10-10172 | |
| Veterans Care Agreement Form, VA Form 10-10171 | |
| FMP Claim Cover Sheet, VA Form 10-7959f-2 | |
| Third Party Payer Precertification Form | |
| State Home Program Recognition Checklist | |
| HSRM End User Tracker Template (Excel download) | |
| Refusal of Transfer to VA Health Care Facility, VA Form 10-8001 VA Form 10-8001 is used when a Veteran refuses to transfer to a VA Health Care Facility. |
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| VA-FSC Vendor File Request Form, VA Form 10091 VA Form 10091 enables all vendors to apply for payment via Electronic Funds Transfer (EFT), or to submit changes/updates to their Financial Management System Vendor Record in order to receive VA payments that comply with the 1996 Debt Collection Improvement Act. For questions regarding VA Form 10091, please contact the Nationwide Vendor File Division via email or phone listed below. 877-353-9791 |
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| Print-Only Forms | Medical Billing Claim Form, UB-04 (CMS‑1450) Institutional Paper Claim Form The CMS-1450 form can be used by an institutional provider to bill a Medicare fiscal intermediary when a provider qualifies for a waiver from the Administrative Simplification Compliance Act requirement for electronic submission of claims. It is also used for billing of institutional charges to most Medicaid State Agencies. PLEASE NOTE: You can download a sample CMS-1450 from the CMS.gov website. However, copies of the form should not be downloaded for submission of claims, since they may not accurately replicate colors included in the form. These colors are needed to enable automated reading of information on the form. |
| Health Insurance Claim Form (CMS-1500) The CMS-1500 Claim Form is the basic paper claim form prescribed by many health care payers for claims submitted by physicians, other providers, and suppliers, and in some cases, for ambulance services. |
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| Guides | Community Viewer User Guide |
| CV Quick Start Guide: Viewing Patient Information | |
| Dialysis Provider Portal User Guide | |
| HIPAA Transaction Standard Companion Guide (275 TR3) | |
| HSRM Account Creation Information Sheet | |
| HSRM Community Provider Quick Reference Guide | |
| HSRM Community Provider User Guide | |
| IHS/THP Provider Guide | |
| TriWest Provider Claims and Reimbursement Quick Reference Guide | |
| VA Manual | VHA Directive 1108.08, VHA Formulary Management Process (PDF download) |
