Information for Caregivers
The VHA Office of Community Care (VHA OCC) is responsible for the administration of Primary Family Caregiver benefits which includes calculating and processing the stipend payment for eligible Primary Family Caregivers. Stipend payments are based on a tier-level rating that is determined by the Veteran's Patient Aligned Care Team and facilitated by the Caregiver Support Coordinator.
We are also responsible for enrolling the eligible Primary Family Caregiver into the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) when there is no other health insurance (OHI) coverage, to include TRICARE, Medicare, Medicaid, commercial health plans through employment and individual plans.
VHA Office of Community Care is responsible for processing health care claims for eligible Primary Family Caregivers under CHAMPVA, processing reconsiderations, and providing customer service support to Primary Family Caregivers for questions related to stipend payment and CHAMPVA benefits.
For more information about the Caregiver Support Program including eligibility, support services and finding a local Caregiver Support Coordinator, please visit the national VA Caregiver Support website.VA Caregiver Support website Caregiver Eligibility Check
Pharmacy Benefits Available
Beneficiaries of the CHAMPVA for Primary Family Caregivers can access pharmacy benefits through a local retail pharmacy or through our Meds by Mail (MbM) program. Meds by Mail offers nonurgent, maintenance prescription medications delivered directly to your home. The best part of MbM is that there is NO cost share or co-pay and no annual deductible. The medication is provided with no out-of-pocket cost to you! Additional information on the MbM program can be found on Meds by Mail.Meds by Mail
Program Publications and Forms
- CHAMPVA Handbook for the Primary Family Caregiver
This handbook contains important information on CHAMPVA health care benefits for the Primary Family Caregiver. You are highly encouraged to read it carefully prior to using your CHAMPVA benefits.
- Your Health Magazine
Link to current and archived editions of our magazine for CHAMPVA beneficiaries
- VHA OCC Publications Page
A listing of all our publications for VHA Office of Community Care programs
- Preventing Suicide Among Older Veterans
Resource and tips for Veterans, family members, caregivers, and friends
- Application for the Program of Comprehensive Assistance for Family Caregivers, VA Form 10-10CG
- CHAMPVA Claim Form, VA Form 10-7959a (for reimbursements)
- Formulario de Reclamo CHAMPVA, Forma S10-7959a (para reembolsos)
- Meds by Mail Prescription Order Form, VA Form 10-0426
- Formulario de Pedido Para Medicinas por Correo, Forma S10-0426
Caregiver Program Contacts
CHAMPVA claim reimbursement:
VHA Office of Community Care
PO BOX 469064
Denver, CO 80246-9064
All other written correspondence:
VHA Office of Community Care
PO Box 460637
Denver, CO 80246-0637