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VHA Office of Community Care


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Information for Caregivers

The VHA Office of Community Care (VHA CC) is responsible for the administration of Primary Family Caregiver benefits which includes calculating and processing the stipend payment for eligible Primary Family Caregivers. Stipend payments are based on a tier-level rating that is determined by the Veteran's Patient Aligned Care Team and facilitated by the Caregiver Support Coordinator.

We are also responsible for enrolling the eligible Primary Family Caregiver into the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) when there is no other health insurance (OHI) coverage, to include TRICARE, Medicare, Medicaid, commercial health plans through employment and individual plans.

VHA Office of Community Care is responsible for processing health care claims for eligible Primary Family Caregivers under CHAMPVA, processing reconsiderations, and providing customer service support to Primary Family Caregivers for questions related to stipend payment and CHAMPVA benefits.

For more information about the Caregiver Support Program including eligibility, support services and finding a local Caregiver Support Coordinator, please visit the national VA Caregiver Support website.

Pharmacy Benefits Available

Beneficiaries of the CHAMPVA for Primary Family Caregivers can access pharmacy benefits through a local retail pharmacy or through our Meds by Mail (MbM) program. Meds by Mail offers nonurgent, maintenance prescription medications delivered directly to your home. The best part of MbM is that there is NO cost share or co-pay and no annual deductible. The medication is provided with no out-of-pocket cost to you! Additional information on the MbM program can be found on Meds by Mail.

Program Publications and Forms


CHAMPVA Handbook for the Primary Family Caregiver
This handbook contains important information on CHAMPVA health care benefits for the Primary Family Caregiver. You are highly encouraged to read it carefully prior to using your CHAMPVA benefits.

Your Health Magazine
Link to current and archived editions of our magazine for CHAMPVA beneficiaries.

VHA CC Publications Page
A listing of all our publications for VHA Office of Community Care programs.

Fact Sheets

Fact Sheet 11-01: CHAMPVA Benefits for Primary Family Caregivers (PDF)

Hoja de Datos 11-01: Beneficios del Cuidado de Salud de CHAMPVA para el Cuidador Familiar Primario (PDF)

Fact Sheet 11-02: Stipend Benefit for Primary Family Caregivers (PDF)

Hoja de Datos 11-02: Beneficio de Estipendio para el Cuidador Familiar Primario (PDF)

Claim Forms

CHAMPVA Claim FormVA Form 10-7959a (for reimbursements)

Formulario de Reclamo CHAMPVA, Forma S10-7959a

Meds by Mail Prescription Order FormVA Form 10-0426

Formulario De Pedido Para Medicinas por Correo, Forma S10-0426

Caregiver Support Program Contact Information

Phone 877-733-7927
Fax 303-398-5193
Mailing address for CHAMPVA
claim reimbursement
VHA Office of Community Care
PO BOX 469064
Denver, CO 80246-9064
All other written correspondence VHA Office of Community Care
Caregiver Program
PO Box 460637
Denver, CO 80246-0637