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Community Care

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Information for Caregivers

icon hands holding heartThe VHA Office of Community Care (VHA OCC) is responsible for the administration of Primary Family Caregiver benefits which includes calculating and processing the stipend payment for eligible Primary Family Caregivers. Stipend payments are based on a tier-level rating that is determined by the Veteran's Patient Aligned Care Team and facilitated by the Caregiver Support Coordinator.

We are also responsible for enrolling the eligible Primary Family Caregiver into the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) when there is no other health insurance (OHI) coverage, to include TRICARE, Medicare, Medicaid, commercial health plans through employment and individual plans.

VHA Office of Community Care is responsible for processing health care claims for eligible Primary Family Caregivers under CHAMPVA, processing reconsiderations, and providing customer service support to Primary Family Caregivers for questions related to stipend payment and CHAMPVA benefits.

For more information about the Caregiver Support Program including eligibility, support services and finding a local Caregiver Support Coordinator, please visit the national VA Caregiver Support website.

VA Caregiver Support websiteCaregiver Eligibility Check

Pharmacy Benefits Available

Beneficiaries of the CHAMPVA for Primary Family Caregivers can access pharmacy benefits through a local retail pharmacy or through our Meds by Mail (MbM) program. Meds by Mail offers nonurgent, maintenance prescription medications delivered directly to your home. The best part of MbM is that there is NO cost share or co-pay and no annual deductible. The medication is provided with no out-of-pocket cost to you! Additional information on the MbM program can be found on Meds by Mail.

Meds by Mail

Program Publications and Forms

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Caregiver Program Contacts

Phone: 877-733-7927

Fax: 303-398-5193

CHAMPVA claim reimbursement:
VHA Office of Community Care
CHAMPVA
PO BOX 469064
Denver, CO 80246-9064

All other written correspondence:
VHA Office of Community Care
Caregiver Program
PO Box 460637
Denver, CO 80246-0637