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Community Care

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Claims Status

If you filed a claim with VA directly for Veteran care, you can check the status of your VA claim through the eCAMS Provider Portal (ePP). ePP is a reporting tool that allows registered users on demand access to claim status and line level adjudication information. Through ePP providers can electronically access remittance reports, check/EFT information and explanation of payment documents.

NOTE: VA encourages providers who previously accessed Veteran claim status information via the Customer Engagement Portal (CEP) to migrate to ePP for enhanced functionality and more detailed claims status information.

VA eCAMS Provider Portal

Visit VA eCAMS Provider Portal to access registration information, training, and support. In addition to web-based on demand information, customer service staff are available to assist with claims status questions. It is important you contact the customer service center associated with the entity to who you submitted your claim.

If you filed a claim with Optum United HealthCare, please refer to Optum VA Community Care Provider Portal. If you filed a claim with TriWest Healthcare Alliance, please refer to TriWest Provider Claims Information.

Contact Us

VA Provider Services: 877-881-7618
Monday–Friday, 8:00 a.m.–9:00 p.m., ET