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Find phone numbers and contact information at VA Cincinnati Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Enroll for care at the Cincinnati VA Medical Center 

Not yet enrolled in VA health care? We can help! The best way to get enrolled is by calling us directly at .

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Cincinnati health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Cincinnati health care.

Mailing addresses

Cincinnati VA Medical Center
3200 Vine Street
Cincinnati, OH 45220-2213

Cincinnati VA Medical Center-Fort Thomas
1000 South Fort Thomas Avenue
Fort Thomas, KY 41075-2305

Main phone numbers

  • Cincinnati VA Medical Center
  • Cincinnati VA Medical Center-Fort Thomas

To use TeleType for the Deaf (TTY) services:  dial 711

A – F

See suggestions for omission on the phone directory.

G – M

N – Z

Veterans Service Officers

 

American Legion

Jeff Delaney

 

Disabled American Veterans (DAV)

Tom Kirstein and Lisa Wilson

 

Veterans of Foreign Wars (VFW)

Roger Giblin

 

Veterans Benefits Offices (VBA)

Justin Maloney

 

Jason Conger

 

Marine Corps League (MCL)

David Owsley

 

Paralyzed Veterans of America

Lucas Meyer

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Cincinnati Healthcare System.

Phone:

Email:  VHACINPAO@VA.GOV

After hours or on weekends, call

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Cincinnati health care

Contact Information/Hours: (Pending the start date of a new FOIA Officer) 

Email: 
Fax: 
Mail:

Cincinnati VA Medical Center
Release of Information / Medical Records
3200 Vine Street
Cincinnati, OH 45220

For questions about your request to VA Cincinnati health care

Phone: 513-861-3100, ext. 204371

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Coming soon!

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

QR Code Webpage for Police/First Responders

VA Emergency Services

The Cincinnati VA is located at 3200 Vine Street, Cincinnati, Ohio 45202

The Veterans Justice Outreach Program (VJO) can advise on how to assist Veterans in crisis and help facilitate access to care within the VA health care system. 

To contact the VJO program please click here. 

 

Cincinnati VA Psychiatric Evaluation Center (PEC): 

Staffed 7 days/week from 7 a.m.-11 p.m. 

Provides acute psychiatric evaluation/screening to determine appropriate level of care and psychiatric intervention.

 

Cincinnati VA Emergency Room:  Direct Line (main line)

Staffed 24 hours/day 365 days a year.  All traumas should be diverted to a trauma facility.

 

Cincinnati VA Police:

emergency -      or   

non-emergency -

Cincinnati VA Medical Center, 3200 Vine St., Cincinnati, OH.  45220 (Use entrance facing Vine St. with covered ambulance bay; police department located directly inside the sliding glass doors to the right).

Please alert VA Police as appropriate when transporting a Veteran to the VA Medical Center 

 

Veterans Crisis Line:  988 and Press 1, or text to 838255

Free, confidential support for Veterans in crisis and their families and friends.  Available to anyone, even if not registered with VA or enrolled in VA health care.

                                                                 

                                                              OHIO - Emergency & Homeless Resources by County 

Butler County

COMMUNITY RESOURCES:

 

Hamilton VA Community Based Outpatient Center: 1750 S. Erie Blvd, Hamilton, OH 45011. 

Main Phone:       Mental Health:

Hours: Monday – Friday 7:30am – 4:30pm

 

Middletown VA Community Based Outpatient Center: 4337 North Union Road, Middletown, OH 45005

Main Phone:       Mental Health

Hours: Monday – Friday 8:00am – 4:30pm

 

Mobile Crisis Line for Butler County: 1- or text or call 24/7

 

Butler Behavioral Health:  1502 University Boulevard, Hamilton, OH 45011.  Phone:

Hours: Monday – Friday 8:00am – 5:00pm

 

Community Behavioral Health: 820 S. Martin Luther King Jr. Boulevard, Hamilton, OH 45011.  Phone: .  Hours: Monday – Friday 8:00am – 5:00pm.

 

Butler Behavioral Health Mobile Response Stabilization Services:

 

Butler County Veteran’s Service Commission:  Phone: .  Located at: 315 High Street, 1st floor, Hamilton, OH 45011.  Hours: Monday – Friday 8:00am – 4:00pm.

 

Atrium Medical Center: One Medical Center Drive, Middletown, OH 45005.  Inpatient Behavioral Health Unit Phone:

 

Bethesda Butler Hospital:  3075 Hamilton-Mason Rd. Hamilton, OH 45011.  Emergency Services:

 

Kettering Health Hospital Hamilton (Fort Hamilton Hospital): 630 Eaton Ave., Hamilton, OH 45011.  Emergency Services:

 

Kettering Health Hospital Middletown: 6147 West OH-122, Middletown, OH 45005.  Emergency   Room:

 

Mercy Fairfield Hospital: 3000 Mack Rd., Fairfield, OH 45014.  Emergency Services:

 

McCullough-Hyde Memorial Hospital: 110 N. Poplar St. Oxford, OH 45056. Phone: 

 

West Chester Hospital – UC Health: 7700 University Drive, West Chester, OH 45069.  Emergency Services: 

 

The Christ Hospital Liberty Township: 6939 Cox Road, Liberty Township, OH 45069.  Main Phone:

 

 

HOMELESS SERVICES:

 

Emergency Shelters – Butler County:

 

Haven House: 550 High Street, Hamilton, OH 45011.  Phone:

 

Serve City: 622 East Ave. Hamilton, OH 45011.  Phone:

 

Hope House Mission: 1001 Grove Street, Middletown OH 45044. Phone:

 

YWCA Hamilton (Shelter for Women, Must have Mental Health Diagnosis): 1570 Grand Boulevard, Hamilton, OH 45011, Phone: .  24 Hour Crisis Hotline: 1-

 

Family Resource Center: 5445 College Corner Pike, Building 2, Oxford, OH 45056.  Phone: .  Hours: Monday- Friday 9am-1pm.

Brown County

VA Emergency Resources

 

The Cincinnati VA is located at 3200 Vine Street, Cincinnati, Ohio 45202

The Veterans Justice Outreach Program (VJO) can advise on how to assist Veterans in crisis and help facilitate access to care within the VA health care system. 

To contact the VJO program please click here. 

 

Cincinnati VA Psychiatric Evaluation Center (PEC):  513-276-0975

Staffed 7 days/week from 7 a.m.-11 p.m. 

Provides acute psychiatric evaluation/screening to determine appropriate level of care and psychiatric intervention.

 

Cincinnati VA Emergency Room:  Direct Line 513-487-7070

Staffed 24 hours/day 365 days a year.  All traumas should be diverted to a trauma facility.

 

Cincinnati VA Police:

emergency -   513-475-6591   or    513-861-3100 ext. 204333

non-emergency - 513-861-3100 ext. 204173

Cincinnati VA Medical Center, 3200 Vine St., Cincinnati, OH.  45220 (Use entrance facing Vine St. with covered ambulance bay; police department located directly inside the sliding glass doors to the right).

Please alert VA Police as appropriate when transporting a Veteran to the VA Medical Center 

 

Veterans Crisis Line:  988 and Press 1, or text to 838255

Free, confidential support for Veterans in crisis and their families and friends.  Available to anyone, even if not registered with VA or enrolled in VA health care.

 

Crisis Response Resources

 

*Help is available 24/7 through the Clermont and Brown County Crisis Hotline and Mobile Crisis at (513) 528-SAVE (7283). 

The Hotline is staffed by trained and licensed mental health providers who can assist with connection to needed services.

 

Homeless Services  

Central Access Point (CAP) Helpline (513-381-SAFE) assists community members experiencing homelessness or at risk of homelessness. They can access information about services, check for space in emergency shelters, and be placed into housing programs.

Clermont County

VA Emergency Resources

 

The Cincinnati VA is located at 3200 Vine Street, Cincinnati, Ohio 45202

The Veterans Justice Outreach Program (VJO) can advise on how to assist Veterans in crisis and help facilitate access to care within the VA health care system. 

To contact the VJO program please click here. 

 

Cincinnati VA Psychiatric Evaluation Center (PEC):  513-276-0975

Staffed 7 days/week from 7 a.m.-11 p.m. 

Provides acute psychiatric evaluation/screening to determine appropriate level of care and psychiatric intervention.

 

Cincinnati VA Emergency Room:  Direct Line 513-487-7070

Staffed 24 hours/day 365 days a year.  All traumas should be diverted to a trauma facility.

 

Cincinnati VA Police:

emergency -   513-475-6591   or    513-861-3100 ext. 204333

non-emergency - 513-861-3100 ext. 204173

Cincinnati VA Medical Center, 3200 Vine St., Cincinnati, OH.  45220 (Use entrance facing Vine St. with covered ambulance bay; police department located directly inside the sliding glass doors to the right).

Please alert VA Police as appropriate when transporting a Veteran to the VA Medical Center 

 

Veterans Crisis Line:  988 and Press 1, or text to 838255

Free, confidential support for Veterans in crisis and their families and friends.  Available to anyone, even if not registered with VA or enrolled in VA health care.

 

Crisis Response Resources

 

Help is available 24/7 through the Clermont and Brown County Crisis Hotline and Mobile Crisis at (513) 528-SAVE (7283).  

The Hotline is staffed by trained and licensed mental health providers who can assist with connection to needed services.

 

Greater Cincinnati Behavioral Health

Each day, we connect with people who are struggling to be well, both in mind and body. We work with them in our multiple office locations and residential facilities, as well as in the community—whether that be on street corners, in workplaces, or in their homes.

 for general information
 for Open Access hours

 

 

Homeless Services

 

Central Access Point (CAP) Helpline (513-381-SAFE) assists community members experiencing homelessness or at risk of homelessness. They can access information about services, check for space in emergency shelters, and be placed into housing programs.

 

Clermont County Community Services

This agency oversees many of our assistance programs as well as our local shelter.

 

James Sauls Homeless Shelter - 513.732.6464 2403 Old State Route 32; Batavia, OH 45103

Website: http://www.cccsi.org/shelter.html

• Shelter for Individuals and Families; Operated by Clermont County Community Services 

• Three meals and laundry service provided free of charge 

• Once a person enters the shelter, they must adhere to standards including a curfew, no drugs or alcohol, and must obtain employment within one week or show social security benefits are available 

• Case Management services are provided to assist clients with goals and obtaining housing Financial Assistance is available for rent and security deposits for persons exiting the shelter 

• LOS is 60 da 

Hamilton County

Community Services

 

UC Psychiatric Emergency Services (PES):

3200 Burnet Ave., Cincinnati, Ohio 45229

Provides 24/7 care to patients in crisis with psychiatric emergencies in a dedicated psychiatric emergency room.

 

UC Mobile Crisis: Direct Line

Mobile Crisis staffed from 8:30 a.m.-midnight; calls after midnight roll to the Mental Health Access Point (MHAP) line and communicated to Mobile Crisis staff the next day.

 

Mental Health Access Point Crisis Stabilization Center (CSC):

Medically monitored facility that provides an alternative or a step-down to psychiatric hospitalization for those with moderate to high risk acute active psychiatric conditions. Provides 24/7 services.

 

Talbert House Crisis Hotline: (24/7)

or text to 839863

 

Recovery Health Access Center:

:  Access to alcohol and substance abuse crisis care.

 

 

Homeless Services

Cincinnati VA Community Outreach Division (COD):  

909 Vine St., Cincinnati, OH. 45202

Provides resources for emergency, transitional, and long-term housing assistance; medical services for non-emergent health issues available on-site.  Open from 8 a.m.-4:30 p.m. 

 

Emergency Shelters:

Ohio: 

David and Rebecca Barron Center for Men:

(Formerly known as the Drop Inn Center; Veterans Dorm on-site). 

411 Gest Street; Cincinnati, OH.  45203

 

Women's Shelter

Eshter Marie Hatton Center for Women 

2499 Reading Road, Cincinnati, OH 45202

Ensures homeless 

 

Kentucky:

Fair Haven Rescue Mission:

Shelter for Homeless men 19 years or older; must have a picture ID

260 Pike Street, Covington, KY.  41012 (M-F 9 a.m.-5 p.m.)

 

Welcome House: 

Homeless shelter housing up to 10 Veterans

205 W. Pike Street, Covington, KY.  41011

Office M-F 9 a.m.-4:30 p.m.; Walk-in hrs. 9 a.m.-12 p.m. & 2-4 p.m.

Warren County

VA Emergency Resources

The Cincinnati VA is located at 3200 Vine Street, Cincinnati, Ohio 45202

The Veterans Justice Outreach Program (VJO) can advise on how to assist Veterans in crisis and help facilitate access to care within the VA health care system. 

To contact the VJO program please click here. 

 

Cincinnati VA Psychiatric Evaluation Center (PEC):  513-276-0975

Staffed 7 days/week from 7 a.m.-11 p.m. 

Provides acute psychiatric evaluation/screening to determine appropriate level of care and psychiatric intervention.

 

Cincinnati VA Emergency Room:  Direct Line 513-487-7070

Staffed 24 hours/day 365 days a year.  All traumas should be diverted to a trauma facility.

 

Cincinnati VA Police:

emergency -   513-475-6591   or    513-861-3100 ext. 204333

non-emergency - 513-861-3100 ext. 204173

Cincinnati VA Medical Center, 3200 Vine St., Cincinnati, OH.  45220 (Use entrance facing Vine St. with covered ambulance bay; police department located directly inside the sliding glass doors to the right).

Please alert VA Police as appropriate when transporting a Veteran to the VA Medical Center 

 

Veterans Crisis Line:  988 and Press 1, or text to 838255

Free, confidential support for Veterans in crisis and their families and friends.  Available to anyone, even if not registered with VA or enrolled in VA health care.

 

Community Crisis Resources

Warren County Crisis Hotline www.mhrsonline.org 

Trained crisis counselors available 24/7. Mental Health response team as an alternative to calling 9-1-1.

 

Abuse & Rape Crisis Shelter www.arcshelter.com

Immediate response, shelter, counseling, and care to domestic abuse victims. 

 

Crisis Text Line “4HOPE” to 741 741 www.crisistextline.org 

No cost (standard text rates apply) 24/7 crisis counselors provided anywhere in the U.S. 

 

Warren County Developmental Disabilities Crisis Line

 

Homeless Services

 

Central Access Point (CAP) Helpline (513-381-SAFE) assists community members experiencing homelessness or at risk of homelessness. They can access information about services, check for space in emergency shelters, and be placed into housing programs.

 

Interfaith Hospitality Network of Warren County – Family Shelter 203 E. Warren Street., Lebanon OH 45036 Contact by phone. Shelter and meals are provided for individuals and families who are transient or in need of emergency place to stay for short period of time.

 

South Lebanon-

Warren County Emergency Shelter, “Bernie’s Place” 204 Mary Ellen Street, S. Lebanon OH 45065 Contact by phone. Emergency shelter facility for adults. Residents can stay up to 90 days and must be both a Warren County resident and homeless upon entry.

                                                             

                                                           Kentucky - Emergency & Homeless Resources by County 

Boone County

Coming Soon!

Bracken County

Coming Soon!

Campbell County

Coming Soon!

Gallatin County

Coming Soon!

Grant County

Coming Soon!

Kenton County

Coming Soon!

Pendleton County

Coming Soon!

                                                             

                                                        Indiana - Emergency & Homeless Resources by County 

Dearborn County

Coming Soon!

Franklin County

Ohio County

Coming Soon!

Ripley County

Coming Soon!

The following PDF provides a comprehensive list of resources for homeless and low-income individuals.