Report Summary

Title: Inspection of VA Regional Office Denver, Colorado
Report Number: 12-04525-170
Issue Date: 4/24/2013
City/State: Denver, CO
VA Office: Veterans Benefits Administration (VBA)
Report Author: Office of Audits and Evaluations
Report Type: Benefits Inspection
Release Type: Unrestricted
Summary: We evaluated the Denver VARO to see how well it accomplishes this mission. VARO staff did not accurately process 20 (33 percent) of 60 disability claims we reviewed. Specifically, 16 of the 30 temporary 100 percent disability evaluations we reviewed were inaccurate. Generally, errors in processing the temporary evaluations occurred because staff did not establish controls to ensure scheduling of future medical reexaminations to reevaluate these cases. This occurred due to incorrect guidance and ineffective training. In addition, VARO staff inaccurately processed 4 of 30 traumatic brain injury claims. VARO managers generally ensured staff completed Systematic Analyses of Operations and addressed Gulf War veterans’ entitlement to mental health treatment as required. Denver VARO staff provided adequate, but limited, outreach to homeless veterans. The VARO Director concurred with our recommendation.