Review of Community Based Outpatient Clinics and Other Outpatient Clinics of Veterans Health Care System of the Ozarks, Fayetteville, Arkansas

The VA Office of Inspector General conducted a review of the Veterans Health Care System of the Ozarks’ Community Based Outpatient Clinics (CBOCs) and other outpatient clinics to evaluate for safe, consistent, and high-quality health care. The review evaluated the clinics’ compliance with selected VHA requirements for alcohol use disorder, human immunodeficiency virus (HIV) screening, and outpatient documentation. We also randomly selected the Jay, OK, CBOC as a representative site and evaluated the environment of care on February 9, 2015. OIG noted opportunities for improvement and made six recommendations in the following focused review areas: Alcohol Use Disorder, HIV Screening, and Environment of Care.