Contact us
Find phone numbers and contact information at Alexandria VA Health Care System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Alexandria health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Alexandria health care.
Mailing address
Alexandria VA Medical Center
2495 Shreveport Highway
Pineville, LA 71360-4044
Main phone numbers
Local: 318-473-0010
Toll-free: 800-375-8387
To use TeleType (TTY) services: dial 711.
A – F
Associate Director
Associate Director-Patient Care Services
Canteen Service
Caregiver Support Line
Chaplain Service
Chief of Staff
Community Care Call Center
Dental Service
Education Service
EEO Officer
Engineering Service
Environmental Management Service
Extended Care
Fiscal Service
FOIA/Privacy Office
G – M
Homeless Veterans Call Center
Human Resources
Imaging Service
Interpretation Services Line
Laboratory Service
Logistics Service
Medical Administration Service
Medical Center
Medical Center Director
Medical Service
Mental Health
N – Z
Nutrition and Food Service
Pharmacy Call Center
Pharmacy Service
Physical Medicine and Rehabilitation Service
Police Service
Primary Care
Prosthetics Service
Psychiatry Service
Psychology Service
Public Affairs Officer
Quality Management and Improvement
Safety Service
Social Work Service
Specialty Care
Voluntary Service 318-46-2708
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Alexandria Healthcare System.
Phone: 318-466-2061
Email: tammie.arnold@va.gov
After hours or on weekends, call the operator at 318-473-0010 and ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Alexandria Healthcare System
Email: VISN 16FOIAALEXANDRIA@va.gov
Fax:
Mail:
Alexandria VA Healthcare System
Privacy/FOIA Office 00PO
2495 Shreveport Highway
Pineville, LA 71360-4044
For questions about your request to VA Alexandria Healthcare System
Phone:
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Alexandria.
Report an issue
Give us website feedback
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Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018