Western North Carolina VA Health Care System Wins Prestigious Award at VA Customer Experience Symposium
PRESS RELEASE
September 23, 2024
Asheville , NC — The Western North Carolina VA Health Care System proudly announced that it has been honored with the prestigious "Best Overall Experience" award for both patient and employee experiences at the national 2024 VA Customer Experience (CX) Symposium.
This accolade recognizes Western North Carolina VA Health Care System’s outstanding performance in delivering superior patient and employee experiences.
The VA CX Symposium celebrates facilities that excel in enhancing the quality of care and fostering a supportive work environment. Asheville VA's selection for this award underscores its unwavering dedication to both its patients and staff.
“We are incredibly proud of this achievement, which highlights our relentless commitment to providing Veterans with compassionate care and fostering a work environment where employees thrive,” said Ms. Joanna Weber, Associate Director of the Western North Carolina VA Health Care System. “This recognition reflects the exceptional work of our entire team in prioritizing the needs and experiences of our Veterans.”
The award highlights Western North Carolina VA Health Care success in several key areas, including:
• Exceptional Patient Care: Implementing innovative practices and patient-centered approaches that have significantly improved the overall patient experience.
• Supportive Work Environment: Fostering a workplace culture that values employee feedback, professional development, and work-life balance.
• Community Engagement: Actively involving Veterans and their families in developing and enhancing services.
The Western North Carolina VA Health Care System remains committed to setting the highest standards in Veteran care and employee experience. The organization looks forward to continuing its journey of excellence and positively impacting the lives of those it serves.
Katherine Ramos Muniz, Public Affairs Specialist
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