Contact us
Find phone numbers and contact information at VA Atlanta Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Atlanta health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Atlanta health care.
Mailing address
Atlanta VA Medical Center
1670 Clairmont Road
Decatur, GA 30033
Main phone numbers
Local: 404-321-6111
Toll-free: 800-224-4087
To use Teletype for the Deaf (TTY) services: dial 711
A
Admissions / Patient Registration (Welcome Center)
404-321-6111, ext. 123599
404-321-6111, ext. 124201
Appointments - To Make/Change/Cancel
Atlanta VA Medical Center
Atlanta VA Clinic
B
Beneficiary Travel
404-321-6111, ext. 124157, 123589, 204321, 200725, 124087, 124160, 200725
Atlanta VA Clinic
404-321-6111, ext. 313744, 315558
Cobb County Clinic
404-321-6111, ext. 611565
Ft. McPherson
404-321-6111, ext. 395152
Pike County
404-321-6111, ext. 592109
Billing and Insurance
C
Call Center
Cashier
404-321-6111, ext. 206575
Center for Development and Civic Engagement (CDCE) - formerly Voluntary Service
404-321-6111, ext. 207728
Center for Visual and Neurocognitive Rehabilitation (CVNR)
Chaplain Service
404-321-6111, ext. 206870
404-321-6111, ext. 206871
Community Care
404-321-6111, option 6
D
E
Eligibility and Enrollment
1-877-222-8387 (New Enrollments)
404-321-6111, ext. 206458 (Atlanta VA Medical Center)
404-321-6111, ext. 206378 (Atlanta VA Medical Center)
404-321-6111, ext. 202071 (Atlanta VA Medical Center)
404-321-6111, ext. 313748 (Atlanta VA Clinic)
404-321-6111, ext. 352564 (Trinka Davis Veterans Village)
Empower Veterans Program
404-297-1540, ext. 313344
F
G
Gulf War, Agent Orange, POW Specialty Programs
404-321-6111, ext. 473204
770-496-4200, ext. 473204
Gulf War Family Support Program
1-800-PGW-VETS (1-800-749-8387)
H
I
M
Medical Records / Release of Information
404-321-6111, ext. 206041
Military2VA (M2VA) Case Management Program formerly Transition and Care Management (TCM) - OEF / OIF / OND Program
Million Veterans Program
N
O
OEF / OIF / OND Program
404-521-6263 see Transition and Care Management (TCM)
P
Patient Advocate / Veteran Experience
404-321-6111, ext. 202264
Patient Registration / Admissions
404-321-6111, ext. 123599
404-321-6111, ext. 124201
Pharmacy Refill Line
Police and Security Services
404-321-6111, ext. 207641
Public Affairs / Media Inquiries
R
S
T
Telephone Advice Program
Transition and Care Management (TCM) - formerly OEF / OIF / OND Program
U
V
Veterans Benefit Administration (VBA)
Veterans Canteen Services (VCS)
Veterans Crisis Line
988, then select 1
800-273-8255, then select 1
Text 838255
If you have hearing loss, call TTY: 800-799-4889
Veterans Experience / Patient Advocate
404-321-6111, ext. 202264
Veterans Transportation Service (VTS)
To schedule, please call 10-14 days prior to the appointment.
404-321-6111, ext. 206616
404-321-6111, ext. 207201
404-321-6111, ext. 205254
404-321-6111, ext. 206543
404-321-6111, ext. 206513
Voluntary Services
see Center for Development and Civic Engagement (CDCE)
W
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Atlanta Healthcare System.
Phone: 404-735-0542
Email: Gregory.Kendall@va.gov
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Atlanta
Email: Atlanta508.FOIA@va.gov
Fax: 404-728-7658
Mail:
Atlanta VA Medical Center
Attn: GB-102
Release of Information
1670 Clairmont Road
Decatur, GA 30033
For questions about your request to VA Atlanta. Walk ins are available until noon.
Phone: 404-321-6111, ext. 202749 or ext. 201100
Additional FOIA request information
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Review VA’s requirements for a FOIA request, including sample requests.
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See the VA FOIA Library, which publishes commonly requested records.
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If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Atlanta.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at Coming soon!.
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018