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Contact us

Find phone numbers and contact information at VA Augusta Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Salem health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Salem health care.

Mailing address

Augusta VA Medical Center - Uptown
1 Freedom Way
Augusta, GA 30904-6285

Main phone numbers

Local: 706-733-0188
Toll-free: 800-836-5561

To use TeleType for the Deaf (TTY) services: 711

Appointments

Charlie Norwood VA Medical Center

706-823-1717
888-483-9674

Audiology and Speech Pathology

Downtown Division - Room 1D152
Uptown Division - Room 2A159

706-733-0188 Ext. 3123
706-733-0188 Ext. 7840

Automated Prescription Refill Line

Charlie Norwood VA Medical Center

800-828-8668

B

Billing and Insurance - Downtown Division

Room 1D-270

866-258-2772
706-733-0188

Billing and Insurance - Uptown Division

Room 1A-106

866-258-2772
706-733-0188

C

COVID-19 Vaccines

Charlie Norwood VA Medical Center

706-733-0188

Canteen - Downtown Division

950 15th Street
Augusta, GA 30904

706-733-0188

Canteen - Uptown Division

1 Freedom Way
Augusta, GA 30904

706-733-0188

Care Coordination Home Telehealth

Charlie Norwood VA Medical Center

706-733-0188 Ext. 6551

Careers

Human Resources Management Service

706-823-2265

Chaplain Service

Charlie Norwood VA Medical Center

706-733-0188 Ext. 6118/6172/6114

Clinical Pastoral Education (CPE) Program

Charlie Norwood VA Medical Center

706-733-0188 Ext. 6113

Community Living Centers

Charlie Norwood VA Medical Center

706-733-0188 Ext. 7996

Community Residential Care

Charlie Norwood VA Medical Center

706-733-0188 Ext. 6551

Coordinator Community Services

Charlie Norwood VA Medical Center

706-733-0188 Ext. 7607

D

Dental Service and General Practice Residency

One Freedom Way
Augusta, GA 30904

706-733-0188 Ext. 7485

E

Eligibility

Charlie Norwood VA Medical Center

706-823-2240

Emergency Services

Downtown Division
950 15th Street
Augusta, GA 30904

706-733-0188
800-836-5561

F

Former Prisoners of War Advocate

Charlie Norwood VA Medical Center

706-823-3999

H

Home Based Primary Care

Charlie Norwood VA Medical Center

706-733-0188 Ext. 7583

L

Local Recovery Coordinator

Charlie Norwood VA Medical Center

706-733-0188 Ext. 6358

M

Medical Foster Home Care

Charlie Norwood VA Medical Center

706-733-0188 Ext. 6551/7579

Mental Health

Charlie Norwood VA Medical Center

706-733-0188 Ext. 26237

Minority Veterans Program

Charlie Norwood VA Medical Center

706-733-0188 Ext. 2166

N

Nurse Recruiter

Charlie Norwood VA Medical Center

706-733-0188 Ext. 32440

P

Patient Advocates - Downtown Division

Room 4D-151
Room 1D-135

706-733-0188

Patient Advocates - Uptown Division

Room GA-161
Room GA-127

706-733-0188 Ext. 26156/26427

Patient Location

Charlie Norwood VA Medical Center

706-733-0188
800-836-5561

Pharmacy

Outpatient Pharmacy

800-836-5561

Public Affairs

Downtown, floor 7, Room 7C113
Uptown, 3rd floor, Library

706-733-0188 Ext. 31742
706-733-0188 Ext. 31733

R

Rehabilitation

Charlie Norwood VA Medical Center

706-733-0188 Ext. 26991

Release of Information - Downtown Division

1st floor, Room 1C116

706-733-0188 Ext. 33179

Release of Information - Uptown Division

Ground floor, Room GA116

706-733-0188 Ext. 26332

Research

4th, 5th and 6th floors of B wing
Downtown Division - 950 15th Street
Augusta, GA 30904

706-733-0188

Retail Store (both divisions)

Charlie Norwood VA Medical Center

706-733-0188

S

Social Work

Charlie Norwood VA Medical Center

706-733-0188 Ext. 6551

Specialty Care

Charlie Norwood VA Medical Center

706-823-2210

Spinal Cord Injury

1st floor
East Side of the Downtown Division Medical Center

706-733-0188 Ext. 33043
706-733-0188 Ext. 33711

T

Telephone Care/Nurse Call Center

Charlie Norwood VA Medical Center

706-823-1717
888-483-9674

V

VA Police and Security

Downtown Division 1D-209
Uptown Division 1A-256

706-731-7204

Valet Parking (Free Service) - Downtown Division

Charlie Norwood VA Medical Center

706-733-0188

Valet Parking (Free Service) - Uptown Division

Charlie Norwood VA Medical Center

706-733-0188

Voluntary Service - Downtown Division

Voluntary Service Office
Room 2B101

706-733-0188 Ext. 33022

Voluntary Service - Uptown Division

Voluntary Service Office
Room 2A191

706-731-7208

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Augusta Healthcare System.

Phone: 706-733-0188, ext. 31733 or 27501
Email: vhaaugpublicaffairs@va.gov 

After hours or on weekends, call the operator at 706-733-0188.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Salem

Release of Information Office
First floor
Room 1C116
Map of Augusta (Downtown) campus
Phone: 706-733-0188
Hours: Coming soon!

Release of Information Office
Ground floor
Room GA116
Map of Augusta (Uptown) campus
Phone: 706-733-0188
Hours: Coming soon!

For questions about your request to VA Augusta

Phone: 706-733-0188

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Coming soon!

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-event/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018