Contact us
Find phone numbers and contact information at VA Augusta Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Salem health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Salem health care.
Mailing address
Augusta VA Medical Center - Uptown
1 Freedom Way
Augusta, GA 30904-6285
Main phone numbers
Local: 706-733-0188
Toll-free: 800-836-5561
To use TeleType for the Deaf (TTY) services: 711
Appointments
Charlie Norwood VA Medical Center Call Center
Audiology and Speech Pathology
Downtown Division - Room 1D152
Uptown Division - Room 2A159
706-733-0188 Ext. 3123
706-733-0188 Ext. 7840
Automated Prescription Refill Line
B
Billing and Insurance - Downtown Division
Room 1D-270
Billing and Insurance - Uptown Division
Room 1A-106
C
COVID-19 Vaccines
Canteen - Downtown Division
950 15th Street
Augusta, GA 30904
Canteen - Uptown Division
1 Freedom Way
Augusta, GA 30904
Care Coordination Home Telehealth
706-733-0188 Ext. 6551
Careers
Human Resources Management Service
Chaplain Service
706-733-0188 Ext. 26118, 26114, 26113, 26115, 33150, 33146
Location of service:
Uptown I Freedom Way (3B152, 3B155, 3B156, 3B157, 3C102)
Downtown 950 15th Street (1D107, 1D109 and 1D110)
Clinical Pastoral Education (CPE) Program
706-733-0188 Ext. 6113
Community Living Centers
706-733-0188 Ext. 7996
Community Residential Care
706-733-0188 Ext. 6551
Coordinator Community Services
706-733-0188 Ext. 7607
D
Dental Service and General Practice Residency
One Freedom Way
Augusta, GA 30904
706-733-0188 Ext. 7485
E
Eligibility
Emergency Services
Downtown Division
950 15th Street
Augusta, GA 30904
F
Former Prisoners of War Advocate on site
H
Home Based Primary Care
706-733-0188 Ext. 7583
L
Local Recovery Coordinator
706-733-0188 Ext. 6358
M
Medical Foster Home Care
706-733-0188 Ext. 6551/7579
Mental Health
706-733-0188 Ext. 26237
Minority Veterans Program
706-733-0188 Ext. 2166
N
Nurse Recruiter
706-733-0188 Ext. 32440
P
Patient Advocates - Downtown Division
Room 4D-151
Room 1D-135
Patient Advocates - Uptown Division
Room GA-161
Room GA-127
706-733-0188 Ext. 26156/26427
Patient Location
Pharmacy
Outpatient Pharmacy
Public Affairs
Downtown, floor 7, Executive Suite
Uptown, 3rd floor
706-733-0188 Ext. 31742
706-733-0188 Ext. 31733
R
Rehabilitation
706-733-0188 Ext. 26991
Release of Information - Downtown Division
1st floor, Room 1D101
706-733-0188 Ext. 33179
Release of Information - Uptown Division
Ground floor, Room GA141F
706-733-0188 Ext. 26332
Research
4th, 5th and 6th floors of B wing
Downtown Division - 950 15th Street
Augusta, GA 30904
Retail Store (both divisions)
S
Social Work
706-733-0188 Ext. 6551
Specialty Care
Spinal Cord Injury
1st floor
East Side of the Downtown Division Medical Center
706-733-0188 Ext. 33043
706-733-0188 Ext. 33711
T
Telephone Care/Nurse Call Center
V
VA Police and Security
Downtown Division 1D-209
Uptown Division 1A-256
Valet Parking (Free Service) - Downtown Division
Valet Parking (Free Service) - Uptown Division
Center for Development and Civic Engagement (formerly known as Voluntary Service) - Downtown Division
Voluntary Service Office
Room 2B101
706-733-0188 Ext. 33022
Center for Development and Civic Engagement - Uptown Division
Voluntary Service Office
Ground floor, Room GA121
706-733-0188 ext. 25959, 26353
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Augusta Healthcare System.
Phone: 706-733-0188, ext. 31733 or 27501
Email: vhaaugpublicaffairs@va.gov
After hours or on weekends, call the operator at 706-733-0188.
Release of Information
Downtown campus
First floor
Room 1D101
Map of Augusta (Downtown) campus
Phone: 706-733-0188 ext. 33179
Hours: 8 a.m. to 4 p.m.
Uptown campus
Ground floor
Room GA141F
Map of Augusta (Uptown) campus
Phone: 706-733-0188 ext. 26332
Hours: 8 a.m. to 4 p.m.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at vhaaugpublicaffairs@va.gov
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-event/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018