Contact us
Find phone numbers and contact information at VA Augusta Health Care System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Salem health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Facility Phone and mailing address
Mailing address
Augusta VA Medical Center - Uptown
1 Freedom Way
Augusta, GA 30904-6285
Main phone numbers
Local: 706-733-0188
Toll-free: 800-836-5561
To use TeleType for the Deaf (TTY) services: 711
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Augusta Healthcare System.
Phone: 706-733-0188, ext. 31733 or 27501
Email: vhaaugpublicaffairs@va.gov
After hours or on weekends, call the operator at 706-733-0188.
Release of Information
Downtown campus
First floor
Room 1D101
Map of Augusta (Downtown) campus
Phone: 706-733-0188 ext. 33179
Hours: 8 a.m. to 4 p.m.
Uptown campus
Ground floor
Room GA141F
Map of Augusta (Uptown) campus
Phone: 706-733-0188 ext. 26332
Hours: 8 a.m. to 4 p.m.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at vhaaugpublicaffairs@va.gov
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-event/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018