Contact us
Find phone numbers and contact information at VA Augusta Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Salem health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Salem health care.
Mailing address
Augusta VA Medical Center - Uptown
1 Freedom Way
Augusta, GA 30904-6285
Main phone numbers
Local: 706-733-0188
Toll-free: 800-836-5561
To use TeleType for the Deaf (TTY) services: 711
Appointments
Charlie Norwood VA Medical Center
Audiology and Speech Pathology
Downtown Division - Room 1D152
Uptown Division - Room 2A159
706-733-0188 Ext. 3123
706-733-0188 Ext. 7840
Automated Prescription Refill Line
Charlie Norwood VA Medical Center
B
Billing and Insurance - Downtown Division
Room 1D-270
Billing and Insurance - Uptown Division
Room 1A-106
C
COVID-19 Vaccines
Charlie Norwood VA Medical Center
Canteen - Downtown Division
950 15th Street
Augusta, GA 30904
Canteen - Uptown Division
1 Freedom Way
Augusta, GA 30904
Care Coordination Home Telehealth
Charlie Norwood VA Medical Center
706-733-0188 Ext. 6551
Careers
Human Resources Management Service
Chaplain Service
Charlie Norwood VA Medical Center
706-733-0188 Ext. 6118/6172/6114
Clinical Pastoral Education (CPE) Program
Charlie Norwood VA Medical Center
706-733-0188 Ext. 6113
Community Living Centers
Charlie Norwood VA Medical Center
706-733-0188 Ext. 7996
Community Residential Care
Charlie Norwood VA Medical Center
706-733-0188 Ext. 6551
Coordinator Community Services
Charlie Norwood VA Medical Center
706-733-0188 Ext. 7607
D
Dental Service and General Practice Residency
One Freedom Way
Augusta, GA 30904
706-733-0188 Ext. 7485
E
Eligibility
Charlie Norwood VA Medical Center
Emergency Services
Downtown Division
950 15th Street
Augusta, GA 30904
F
Former Prisoners of War Advocate
Charlie Norwood VA Medical Center
H
Home Based Primary Care
Charlie Norwood VA Medical Center
706-733-0188 Ext. 7583
L
Local Recovery Coordinator
Charlie Norwood VA Medical Center
706-733-0188 Ext. 6358
M
Medical Foster Home Care
Charlie Norwood VA Medical Center
706-733-0188 Ext. 6551/7579
Mental Health
Charlie Norwood VA Medical Center
706-733-0188 Ext. 26237
Minority Veterans Program
Charlie Norwood VA Medical Center
706-733-0188 Ext. 2166
N
Nurse Recruiter
Charlie Norwood VA Medical Center
706-733-0188 Ext. 32440
P
Patient Advocates - Downtown Division
Room 4D-151
Room 1D-135
Patient Advocates - Uptown Division
Room GA-161
Room GA-127
706-733-0188 Ext. 26156/26427
Patient Location
Charlie Norwood VA Medical Center
Pharmacy
Outpatient Pharmacy
Public Affairs
Downtown, floor 7, Room 7C113
Uptown, 3rd floor, Library
706-733-0188 Ext. 31742
706-733-0188 Ext. 31733
R
Rehabilitation
Charlie Norwood VA Medical Center
706-733-0188 Ext. 26991
Release of Information - Downtown Division
1st floor, Room 1C116
706-733-0188 Ext. 33179
Release of Information - Uptown Division
Ground floor, Room GA116
706-733-0188 Ext. 26332
Research
4th, 5th and 6th floors of B wing
Downtown Division - 950 15th Street
Augusta, GA 30904
Retail Store (both divisions)
Charlie Norwood VA Medical Center
S
Social Work
Charlie Norwood VA Medical Center
706-733-0188 Ext. 6551
Specialty Care
Charlie Norwood VA Medical Center
Spinal Cord Injury
1st floor
East Side of the Downtown Division Medical Center
706-733-0188 Ext. 33043
706-733-0188 Ext. 33711
T
Telephone Care/Nurse Call Center
Charlie Norwood VA Medical Center
V
VA Police and Security
Downtown Division 1D-209
Uptown Division 1A-256
Valet Parking (Free Service) - Downtown Division
Charlie Norwood VA Medical Center
Valet Parking (Free Service) - Uptown Division
Charlie Norwood VA Medical Center
Voluntary Service - Downtown Division
Voluntary Service Office
Room 2B101
706-733-0188 Ext. 33022
Voluntary Service - Uptown Division
Voluntary Service Office
Room 2A191
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Augusta Healthcare System.
Phone: 706-733-0188, ext. 31733 or 27501
Email: vhaaugpublicaffairs@va.gov
After hours or on weekends, call the operator at 706-733-0188.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Salem
Release of Information Office
First floor
Room 1C116
Map of Augusta (Downtown) campus
Phone: 706-733-0188
Hours: Coming soon!
Release of Information Office
Ground floor
Room GA116
Map of Augusta (Uptown) campus
Phone: 706-733-0188
Hours: Coming soon!
For questions about your request to VA Augusta
Phone: 706-733-0188
Additional FOIA request information
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Review VA’s requirements for a FOIA request, including sample requests.
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See the VA FOIA Library, which publishes commonly requested records.
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If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Augusta.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at Coming soon!
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-event/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018