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Contact us

Find phone numbers and contact information at VA Augusta Health Care System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Salem health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Facility Phone and mailing address

Mailing address

Augusta VA Medical Center - Uptown
1 Freedom Way
Augusta, GA 30904-6285

Main phone numbers

Local: 706-733-0188
Toll-free: 800-836-5561

To use TeleType for the Deaf (TTY) services: 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Augusta Healthcare System.

Phone: 706-733-0188, ext. 31733 or 27501

After hours or on weekends, call the operator at 706-733-0188.

Release of Information

Downtown campus
First floor
Room 1D101
Map of Augusta (Downtown) campus
Phone: 706-733-0188 ext. 33179
Hours: 8 a.m. to 4 p.m.

Uptown campus
Ground floor
Room GA141F
Map of Augusta (Uptown) campus
Phone: 706-733-0188 ext. 26332
Hours: 8 a.m. to 4 p.m.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018