Policies

Before visiting a patient at a VA facility, review these guidelines:　

Visiting hours:

Call the medical center for specific ward visiting hours and information.
Battle Creek VA Medical Center: 269-966-5600

Visiting church members
If you’re a member of the religious community, we encourage you to visit patients who belong to your church or religious group. However, you’re not allowed to do general visitation by going from bed to bed, ward to ward, or unit to unit.　

Bringing food
You may bring small amounts of candy, fruit, and other food items if the nursing staff says they are appropriate for a patient's diet. You may not bring fresh fruit and flowers to patients who are receiving critical care, and you can’t eat or drink in those units.

Washing hands
You must follow hand-hygiene policy guidelines, which require you to practice good hand hygiene when you enter and exit patient rooms, and at other times as directed by staff.

Following infection-control guidelines
You must follow guidelines on infection-control signs and report to the nurses' station for instructions before you enter a patient's room.

Staying home if you are ill
If you have a communicable disease, you won't be allowed to visit patients inside the medical center.

Prohibited items
You cannot bring weapons, alcohol, or illegal narcotics/drugs (including marijuana) into the building.  Because the VA medical center is federal property, all visitors and bags may be searched. If you have questions about what qualifies as official business, please contact the facility's Director.　

Giving privacy
Our staff may ask you to leave the room when they’re caring for patients. If a staff member asks you to leave a patient's room, you may continue your visit in the day room, waiting area, or any other public area of the facility.

Visiting seriously ill patients
Relatives and friends may visit patients who are seriously ill or in hospice care at any time of day, unless the staff doctor says no.

Visiting patients in restraints
In general, you won't be allowed to visit patients who are in restraints. If the treatment team decides that your visit could have a positive effect on the patient, then you may have a supervised visit with the patient when a staff member removes the restraints. Our staff will document how the patient responds to you and other visitors.　

Bringing children to visit
In extreme circumstances, children under 12 may visit with the permission of the physician and the charge nurse. An adult must accompany children at all times.

Visiting psychiatric units with children
Children under the age of 16 may visit patients in psychiatric units with the doctor’s permission.

Limiting your visit
Our doctors may limit, restrict, or deny visits for the medical well-being of a patient.  We apologize for any inconvenience and appreciate your understanding. 

Service Animal
Service animals (any dog), as defined in paragraph  of this section, are permitted on VA property when those animals accompany individuals with disabilities and are trained for that purpose. A service animal shall be under the control of the person with the disability or an alternate handler at all times while on VA property. A service animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal's safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler's control (e.g., voice control, signals, or other effective means).  A service animal in training is not a service animal and must be denied access to VHA property unless an exception applies.

Non Service Animal access
Non-service animals, may only access VHA property, subject to the VA medical facility Director’s discretion.

Security 

Battle Creek VA Medical Center police officers provide 24-hour patrols of the facility and parking lots. For general police assistance, please dial 269-966-5600, ext. 33979.

Report all suspicious or criminal activity, vehicle accidents, and personal property losses to the VA Police while on the facility grounds as soon as possible.