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LGBTQ+ Veteran care

VA Bay Pines health care employees receive training in clinical care that is responsive to the unique needs of LGBTQ+ Veterans. Our trained LGBTQ+ Veteran care coordinator is here to assist Veterans in navigating our healthcare system and provide education about available LGBTQ+ resources.

Connect with a care coordinator

Lisa Shoemaker

LGBTQ+ Veteran Care Coordinator

VA Bay Pines health care

Phone: 727-398-6661, ext. 17170

Email: Lisa.Shoemaker@va.gov

Care we provide at VA Bay Pines health care

Our LGBTQ+ Veteran care coordinator can answer your questions, advocate for your right to quality care, handle complaints or concerns you have about your care, and help you get started with any of our services for LGBTQ+ Veterans. These include:

  • Mental health services, including psychosocial assessments for hormone therapy and gender confirming surgeries
  • Creative arts therapies
  • Hormone therapy
  • Gender-affirming prosthetics
  • Speech services for vocal and behavioral communication skills
  • Testing, counseling, and care for HIV and sexually transmitted infections, including PEP (post-exposure prophylaxis) and PrEP (pre-exposure prophylaxis) for Veterans at risk for HIV
  • Other prevention, screening, wellness, and testing services

Policies and practices to know

The care coordinator can help you get started with care or with navigating any of these issues.

Visitation: A same-sex partner, family member, friend, or other individual can be present with the patient for emotional support during the course of the patient's stay.

Definition of family: "Family" may include individual(s) not legally related to the individual. Family members include spouses, domestic partners, different-sex and same-sex significant others.

Advance directives: Veterans may designate any person as a decision-maker for care if they won't be able to make these decisions themselves. This includes same-sex partners. Advance directive agents are chosen by the Veteran and do not need to be biologically related.

Documentation in medical records: VA Bay Pines maintains the confidentiality of information about sexual orientation, sexual behavior, and gender identity, just like any other private health information.

Changing name or sex in records: Your name in your medical record will reflect your legal name. The sex in your medical record should reflect your self-identified gender. You have the right to request that your name and sex are updated as appropriate. There are established procedures for changing your name and sex with the VA Privacy Officer.

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