Contact us

Patient help and resources

Need help? Contact the patient advocates

If you need help getting care or resolving an issue with VA, get help from one of our patient advocates or trained service-level advocates.

VISN 4 RN clinical contact center

If you have an urgent medical or mental health question, we have nurses ready to help. Call a VISN 4 triage nurse at 1-833-TELE-URGENT (1-833-835-3874). Available 24 hours a day.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Butler health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at the Butler VA

Mailing address

Butler VA Health Care System
353 N Duffy Rd
Butler, PA 16001

Main phone numbers

Local:  724-287-4781
Toll-free:  800-362-8262

To use TeleType for the Deaf (TTY) services: dial 711.

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the the Butler VA Health Care System.

Phone:  878-271-6492
Email:  Paula.McCarl@va.gov

After hours or on weekends, call the operator at  724-287-4781 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to request copies of Butler VA Healthcare federal agency records. Certain information in the requested  records might be protected from disclosure by specific exemptions permitted in FOIA and fees might also be applicable. We encourage you to file a FOIA Request for Butler VA Records at vhabutfoia@va.gov for faster service , but you my mail it or fax it to:

Fax:  
Mail:

VA Butler Healthcare System
FOIA Officer (34P)
353 North Duffy Road
Butler, PA 16001

For questions about your FOIA request to VA Butler

Phone: 878-271-6649 

Additional FOIA request information

• See the VA Public Access Link-Reading Room, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to FOIAHelp@va.gov  instead of VA Butler.

The above FOIA information does not pertain to requests for copies of medical records. To request copies of medical records please contact our Release of Information Department.

Fax:  
Mail:

VA Butler Healthcare System
Attn: Release of Information Department (34)
353 North Duffy Road
Butler, PA 16001

For questions about your medical records request to the VA Butler

Phone: 878-271-6780 

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VHABUTPublicAffairs@va.gov. 

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline

Report patient care or safety issues

The Joint Commission encourages anyone who has concerns or complaints about the safety and/or quality of care to bring those concerns or complaints first to the attention of the hospital’s management, which may lead to an immediate resolution of the matter.

The Joint Commission will maintain your name as confidential information and forbids accredited hospitals from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint
Phone: (800) 994-6610
Fax: 
Email: complaint@jointcommission.org

Mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Support for Law Enforcement and First Responders

Butler VA Health Care System

353 North Duffy Road
Butler, PA 16504-1559
Main phone: 724-287-4781

VA Butler Police:  878-271-6002

Behavioral Health: 888-266-9040

Domiciliary Residential Treatment (Drug/Alcohol): 724-477-5033

Enrollment and Eligibility Team: 878-271-6645

Healthcare for Homeless Veterans Coordinator: 878-271-6118

Intimate Partner Violence (IPV):  878-271-6124

Patient Advocates: 878-271-6577

Suicide Prevention Coordinator: (878) 271-6552 

Veteran Justice Outreach Coordinator (VJO):  724-996-8576

VA Emergency & Urgent Care Resources

The Veterans Crisis Line connects Veterans and service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text.
Call 988, and press 1

Tele Urgent Care: 1-833-835-3874  
Hours of operation: 7:00 a.m. to 11:00 p.m. daily, including weekends and holidays

Behavioral Health Call Center 888-266-9040
M-F, 8 am - 4:30 pm

Behavioral Health Triage and Same-Day Appointments 878-271-6370

After normal business hours
Veterans Crisis Hotline- 24-Hour Service 988, press 1
VA National Call Center for Homeless Veterans- 24-Hour Service 1-877-424-3838

Community Based Outpatient Clinics (CBOC

Armstrong County VA Clinic
11 Hilltop Plaza | Kittanning, PA 16201-8905
Main phone: 724-545-8420

Clarion County VA Clinic
56 Clarion Plaza, Suite 115 | Monroe Township, PA 16214-8575
Main phone: 814-226-3900

Cranberry Township VA Clinic
900 Commonwealth Drive, Suite 900 | Cranberry Township, PA 16066-5019
Main phone: 724-741-3131

Lawrence County VA Clinic
1750 New Butler Road | New Castle, PA 16101-3184
Main phone: 724-598-6080

Michael A. Marzano VA Clinic
295 North Kerrwood Drive, Suite 110 | Hermitage, PA 16148-5207
Main phone: 724-346-1569