Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines at a VA Caribbean health care facility.
Pharmacy Network Listing for Puerto Rico and the Virgin Island
Please see complete list of Pharmacies available below.
Emergency Pharmacy Refill Program:
Veteran patients can go to any local retail pharmacy to obtain needed refills. Veteran patients must take an empty active VA prescription bottle (not older than 6 months and with refills available) or a new VA prescription on a VA form by an authorized VA provider to a retail pharmacy. This does not include controlled substances.
The Heritage Health Customer Care Line is available for both VA patients and Pharmacies for any billing questions or coverage at 1-866-265-0124, option 1.
Heritage Hours of Operations for Hurricane Coverage:
- Monday through Friday, 7:00 am to 11:00 pm EST
- Saturday and Sunday, 9:00 am to 5:30 pm EST
Refill your prescriptions
Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.
Be sure to order your refills at least 10 days before your supply runs out.
We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.
With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.
Phone refills (automated refill line)
800-449-8729 (toll free from outside the Caribbean area)
Mail back the refill request form that comes with your prescription to the provided address.
Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.
Pick up new prescriptions
You can pick up new prescription orders at one of our VA Caribbean health care pharmacies.
We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or mail.
San Juan VA Medical Center
Map of Caribbean campus
Hours: Monday through Friday, 7:00 a.m. to 6:00 p.m. AST
Saturday, Sunday and Holidays, 8:00 a.m. to 4:30 p.m. AST
Contact us with questions about your prescriptions
Hours: Coming soon!
Safely dispose of your medicine
Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.
You can find the large blue MedSafe boxes at:
- San Juan VA Medical Center Outpatient Pharmacy, Main Building