Find phone numbers and contact information at VA Central Iowa Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Access your medical records online or request a copy of your records from our Release of Information office.
Pay your VA Central Iowa health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Central Iowa health care.
Des Moines VA Medical Center
3600 30th Street
Des Moines, IA 50310-5753
Main phone numbers
To use TeleType (TTY) services: dial 711.
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Central Iowa Health System.
After hours or on weekends, call the operator at 515-699-5999, ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Central Iowa
VA Central Iowa Healthcare System
Release of Information (11MR)
Des Moines, IA 50310
For questions about your request to VA Central Iowa
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to email@example.com instead of VA Central Iowa.
Report an issue
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Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-event/
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018