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VA Health Connect

VA Health Connect is Clinical Contact Center Modernization, which elevates VHA’s Call Centers to Clinical Contact Centers (CCC) while. The CCC offers 24/7 core services, creating additional virtual healthcare and support opportunities for Veterans: “The Right Care, Right Now.”

  • Scheduling & Administrative support to help Veterans make, reschedule, and cancel appointments and receive additional information about VA services.
  • Clinical Triage to talk to an RN and discuss symptoms, concerns, and receive recommendations for health care needs 
  • Virtual Clinic Visits to talk to providers by phone, video, or chat to discuss healthcare needs in detail
  • Pharmacy Support to refill and renew prescriptions and ask medication-related questions
VA Health Connect