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Find phone numbers and contact information at VA Central Ohio Health Care System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Retired VA Phone Number Putting Veterans’ Information at Risk

The Department of Veterans Affairs established 1-800-MyVA411 (1-) in 2020 to help Veterans, their family members, caregivers, and survivors understand and access the broad spectrum of VA benefits and services. VA’s previous information number, 1-844-MyVA311, was retired at that time. Since that transition, MyVA311 has been repurposed by a non-federal entity claiming to be a medical equipment provider. Veterans may try to call VA using the MyVA311 number and unintentionally divulge personal information.

It is imperative that Veterans are informed that 1-800-MyVA411 is the appropriate number to call for information about:

  1. COVID-19 updates
  2. Health care eligibility and enrollment
  3. VA benefits, such as disability, compensation and pension, education programs, caregiver support, insurance, home loans, and burial headstones and markers among others
  4. The nearest VA medical centers, benefits offices or cemeteries to Veterans, VA Medical Center operational updates and connection to VA Medical Center operators
  5. Directory assistance and technical support for
  6. Debt and payment options

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Central Ohio health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Mailing address

Chalmers P. Wylie Veterans Outpatient Clinic
420 North James Road
Columbus, OH 43219

Main phone number

Local: 614-257-5200
Toll-free: 888-615-9448

To use TeleType for the Deaf (TTY) services:  dial 711

Media and press

The public affairs office is available to assist with media queries, interview requests, and general information about the VA Central Ohio Health Care System. 


After hours or on weekends, call the operator at 614-257-5200 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), individuals have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions as specified by law.

Requesting records maintained by VA Central Ohio health care

Send mail requests to:

Chalmers P. Wylie VA Ambulatory Care Clinic
ATTN: Release of Information Office
420 N. James Road
Columbus, OH 43219

For questions about your request to VA Central Ohio health care

Phone: 614-257-5200

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610
Fax: 630-792-5636

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018