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Contact us

Find phone numbers and contact information at VA Central Western Massachusetts Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Central Western Massachusetts health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Central Western Massachusetts health care.

Mailing address

VA Central Western Massachusetts Healthcare System
421 North Main Street
Leeds, MA 01053

Main phone numbers

Local: 413-584-4040
Toll-free: 800-893-1522

To use TeleType (TTY) services: dial 711.

A – F

Coming soon!

G – M

Coming soon!

N – Z

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Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Central Western Massachusetts Healthcare System.


After hours or on weekends, call the operator at 800-865-3384, and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.


Additional FOIA request information

Requesting records maintained by VA Central Western Massachusetts Healthcare System

Email: Coming soon!

VA Central Western Massachusetts Healthcare System
Business Office
Release of Information
421 North Main Street
Leeds, MA 01053

For questions about your request to VA Central Western Massachusetts Health Care

Phone: 413-582-3107

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Coming Soon!

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VA OIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018