Pharmacy

Refill your prescriptions

Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.

Be sure to order your refills at least 10 days before your supply runs out.

We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.

Online refills

With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.

Phone refills (automated refill line)

413-584-4040
800-893-1522 (toll free)

Mail refills

Mail back the refill request form that comes with your prescription to the provided address.

Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.

Pick up new prescriptions

You can pick up new prescription orders at one of our VA Central Western Massachusetts health care pharmacies.

We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone, or by mail.

Edward P. Boland VA Medical Center
Outpatient pharmacy
Map of Edward P. Boland VA Medical Center campus
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET

Worcester VA Clinic
Outpatient pharmacy
605 Lincoln Street
Worcester, MA 01605-1901
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET
(closed 12:30 p.m. to 1:00 p.m. ET)

Springfield VA Clinic
Outpatient pharmacy
25 Bond Street
Springfield, MA 01104-3401
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET
(closed 12:30 p.m. to 1:00 p.m. ET)

Contact us with questions about your prescriptions

Pharmacy support

Phone: 413-582-3028
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET (closed 12:30 p.m. to 1:00 p.m. ET)

Safely dispose of your medicine

VA Central Western Massachusetts Healthcare System is committed to helping Veterans safely dispose of expired or unwanted medications to protect their families, communities, and environment.

While VA CWM does not have an on-site medication disposal box, Veterans may request a DEA-approved medication disposal mail-back envelope at no cost. Place your unwanted or expired medications in the prepaid envelope and mail it safely and securely for disposal.

If you would like a medication disposal mail-back envelope or have questions about proper medication disposal, please speak with your VA healthcare provider or contact the Pharmacy. 

Request DEA-approved medication disposal mail-back envelopes at:

• Edward P. Boland VA Medical Center, outpatient pharmacy
• Worcester VA Clinic, outpatient pharmacy
• Springfield VA Clinic, outpatient pharmacy