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Important & Useful Information

Important information to help you meet your health care goals!

Ways to schedule your appointment with your Primary Care Team :

  1. In-person appointment
  2. VA Video Connect (VVC) appointment
  3. Nurse visit appointment

You can make an appointment 24/7/365 by calling:

  1. Northern Colorado Clinics: 970-593-3300 option2, option 2
  2. Cheyenne: 307-778-7550 option2, option 2

What if your provider is out?

  1. Vet Express is available at the Northern Colorado VA Outpatient Clinic (from 0700 – 1700) and the Cheyenne VA Medical Center ( from 0700-1700)
  2. Request a nurse visit. Your PACT Nurses can also assist to meet your medical needs.

What if I have to go to a community ER?

If you receive care at the VA and don’t want a bill:

  • Call 1-844-724-7842, within 72 hours
  • Don’t see a specialist without the VHA authorizing the service

Why volunteer at the VA health care system?

  • How great it feels to give to our Veterans!
  • Experience that can be applied in your resume when you are looking for federal government jobs
  • Learn how to build a resume!
  • Gain marketable skills, knowledge and abilities
  • Learn about how the VHA works to help your loved ones who’ve served
  • For more information, please call 307-778-7550, ext. 7317

Need Help? Contact Patient advocate

E-mail: chypatientadvocate@va.gov

Call Patient advocate: 307-778-7550, ext. 7573

If we don’t answer leave a message, we will call you back

MyHealtheVet: secure message

Walk-ins: VIP room

Mon, Tues, Wed, and Fri from 9am to 11am

Frequently Asked Questions

What’s the status of my Community Care Referral requests?

If you’re not sure it’s been submitted, call your referring provider M-F 0800-1630.

  • If Primary Care team first call 307-778-7550: select 2 then select 2 again. Prepare for a hold especially on Mondays and Fridays.
  • If Mental Health call 307-778-7550, ext. 7031
  • Don’t want to wait on hold, Secure message your provider through My Health-e Vet. If you need an account call: 307-778-7550 ext. 7031

If you know your consult for Community care was submitted, please contact Community Care Office at 307-778-7550: select 6, then select 5 and wait to speak to a staff member, M-F 0900-1400.

Don’t want to wait on hold, Secure message the Community care office team through My Health-e Vet. If you need an account call: 307-778-7550, ext. 7031

How do I pay for an Emergency Room Visit?

Call 844-724-7842 as soon as possible and report the Emergency Room Visit details:

  • Your Name
  • The location of the Emergency Room you went to
  • The date of your Emergency Room visit

How do I refill my medication?

Call 307-778-7550, ext. 4205

Don’t want to wait on hold, refill using My Health-e Vet. If you need an account call: 307-778-7550, ext. 7031

How do I get results or updates for tests or labs results?

  • If Primary Care team first call 307-778-7550: select 2 then select 2 again. Prepare for a hold especially on Mondays and Fridays.
  • Don’t want to wait on hold, Secure message your provider through My Health-e Vet. If you need an account call: 307-778-7550, ext. 7031

Why was my request for medical services in the Community care not approved?

  • If Primary Care team, first call 307-778-7550: select 2 then select 2 again. Prepare for a hold especially on Mondays and Fridays.
  • Don’t want to wait on hold, Secure message your provider through My Health-e Vet. If you need an account call: 307-778-7550, ext. 7031

How do I find the update on my travel reimbursement?

How do I change my VHA provider?

There are 2 options:

  • Fill out the following Change of provider form (download link at the end of this FAQ section) and provide it to the front desk staff during your next visit.
  • Or send a secure message to the Patient Advocate through My Health-e Vet. If you need an account call: 307-778-7550, ext. 7031

Cheyenne VA HCS Information Station

Have questions? We can help!

For Veterans, Families, Community Partners & Staff:

  • Help with navigating VHA
  • Questions about MyHealtheVet
  • Clinic availability and contact information

Call 8:00 am - 3:00 pm, Monday - Friday to get the answers that you need.

Wyoming: 307-778-7550, ext. 1411

Colorado: 970-596-3300, ext. 1411

Veterans Talking to Veterans (VTTV)

A community-based service for Veterans seeking to connect and develop goals. Veterans who participate in groups are provided with a safe and supportive environment where they can come together to share.

This is a service facilitated by trauma informed coaches who will support Veterans as they embark on a path of personal growth, find healing through connection, meaning, and discover their purpose.

VTTV is not counseling or therapy; this a service for Veterans and not a clinic, so therefore it is not eligible for reimbursement of VTS transportation.

  • Where: Cheyenne VA Medical Center campus, building 6 (Veteran Experience Office)
  • When: Thursdays from 3:00 – 4:00 p.m. starting August 8, 2024.
  • Who to call: For questions about the VTTV program, or if you're interested, Veterans can call 307-778-7550, ext. 1411
  • POC: Mel Turner, Veteran Experience Officer

Important Contacts

My HealtheVet

Beneficiary Travel Self Service System

Veterans Transportation

Pharmacy

Community Care

Outpatient

Traveling Veteran Coordinator

Enrollment / Eligibility

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