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Lakeside VA Clinic

Our outpatient clinic provides primary care and specialty health services, including mental health care, pharmacy services, and more. Below, you’ll find our address and hours, parking and transportation information, and the other health services we offer at our Lakeside VA Clinic.

Location and contact information

Address

211 East Ontario Street, Suite 1200
Chicago, IL 60611-3276

Phone numbers

Main phone:
Mental health care:

Clinical hours

  • Mon: 8:00 a.m. to 4:30 p.m.
  • Tue: 8:00 a.m. to 4:30 p.m.
  • Wed: 8:00 a.m. to 4:30 p.m.
  • Thu: 8:00 a.m. to 4:30 p.m.
  • Fri: 8:00 a.m. to 4:30 p.m.
  • Sat: Closed
  • Sun: Closed
Lakeside VA Clinic

Prepare for your visit

Click on a topic for more details.

Cost: Free

Wheelchair availability: Wheelchairs are available upon arrival for patients who need them to access the building.

Van services for Veterans

DAV vans

Hours: Individual van schedules vary

We work with Disabled American Veterans and county Veterans Affairs directors to provide transportation for Veterans and authorized caregivers to get to scheduled medical appointments.

Non-DAV van services

Many localities in the region provide other van services to Veterans.

Learn more about DAV and the other van services available in your county

Beneficiary travel

Beneficiary travel benefits include round-trip transportation from your home to the medical center, mileage reimbursement, or special mode transport. 

Find out if you qualify for beneficiary travel benefits

Check out this video showcasing Jesse Brown's Lakeside CBOC and all the wonderful amenities it has to offer our Veterans

Other services at VA Chicago health care

Health services offered here

Click on a service for more details like location, contact, and appointment information.

Addiction and substance use care

We can help you overcome substance use problems from unhealthy alcohol use to life-threatening addiction. We match our services—like counseling, group therapy or medication—to your specific needs.

Visit our office, with or without an appointment

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

We help Veterans on their recovery journey through outpatient and inpatient services. Our residential facility helps Veterans deal with substance abuse, homelessness, mental health, and unemployment through its 24-hour therapeutic and educational programs like:

  • Rehabilitation
  • Health maintenance
  • Community support

Learn more about our VA treatment programs

COVID-19 vaccines

Common conditions: coronavirus, COVID-19
We offer COVID-19 vaccines to all Veterans enrolled in VA health care. This includes Veterans who live or travel outside of the U.S. and are eligible for the VA Foreign Medical Program.

Visit our office, by appointment only

A referral is not required

Appointments

Scheduled appointments required. 8:00am-3:00pm Mon-Fri, both Moderna (Spikevax) and Pfizer (Comirnaty). Vaccine also offered during primary care appointments

Main Phone

Main Phone

Complementary and integrative health

Complementary and integrative approaches like acupuncture, yoga, and meditation can improve mental health, help you manage pain, and promote wellness.

Visit our office, with or without an appointment

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

We use complementary medicine along with standard medical treatments, like using acupuncture to help lessen the side effects of chemotherapy. We also provide alternative medicine instead of traditional medical treatments, like using herbs rather than prescription drugs to treat cancer. We offer treatments, like:

 

  • Natural products and special diets
  • Deep breathing, meditation, and yoga
  • Acupuncture and acupressure

Laboratory and pathology

We offer blood tests and other advanced testing services to help you and your VA health care team monitor your health, find and understand any health problems and make informed treatment decisions.

Visit our office, with or without an appointment

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

Our laboratories provide a full range of clinical and diagnostic testing services. Our laboratory and pathology services include:

 

  • Study of blood, urine, and other bodily fluids for illness management
  • Testing for infectious diseases
  • Cytopathology (study of unusual cells) and surgical pathology (study of tissue removed during surgery)
  • Autopsy services (VAMC only)

Mental health care

Common conditions: addiction, depression, anxiety, trauma, PTSD, bipolar disorder, schizophrenia, OCD
If you’re struggling with issues like PTSD, depression, grief, anger or trauma, we offer counseling and other support. All VA health care facilities offer same-day help. You may qualify even without enrolling in VA health care.

Visit our office, with or without an appointment

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Mental Health Customer Care Center

Main Phone

Service Hours

The service hours are the same as our facility hours.

Our medical center and clinics provide consultation, evaluation, and treatment for a range of issues that may impact your mental health or emotional well-being. Our confidential outpatient services include individual and group therapy for:

  • Psychiatric disorders such as schizophrenia, bipolar disorder, and depression
  • Marriage and relationship problems
  • Post-traumatic stress disorder (PTSD)
  • Anxiety, addictive behaviors, and personality disorders
  • Aggressive or self-harming behaviors

Learn more and connect with a care coordinator

My HealtheVet coordinator

Your My HealtheVet coordinator can help you start using the VA online portal to manage your appointments and records, refill prescriptions, view your lab and test results and communicate with your health care team.

Visit our office, with or without an appointment

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

My HealtheVet is a web-based tool you can use to manage your care and improve your health from your computer or mobile device. You can access your personal health records and use tools to manage your care through our My HealtheVet online system. You can also use My HealtheVet to refill your prescriptions, track appointments, and read informative health articles. If you need help using My HealtheVet, you can contact our coordinator by phone or in person. With My HealtheVet, you can:

  • Ask questions and exchange secure online messages with your VA health care team
  • Check your lab and test results
  • Refill your prescriptions, track delivery, and view a list of your medications
  • Keep track of your VA medical appointments and get email reminders
  • View, download, or print a copy of your VA medical records
  • Enter or update your personal information

Learn more and register for My HealtheVet

Optometry

Common conditions: vision exams, prescription eyeglasses, contact lenses
Our optometrists offer you routine eye exams, preventive vision testing and treatment for conditions like glaucoma. We also provide prescriptions for eyeglasses and other assistive devices.

Visit our office, with or without an appointment

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

Our optometrists provide many eye-related services and treatments like:

 

  • Vision services and eye exams
  • Treatment for diseases and injuries of the retina, cornea, and other parts of your eye
  • Low-vision services for conditions like macular degeneration that can’t be corrected by glasses, surgery, or medication
  • Special eye exams for diabetic patients

PTSD care

If you have symptoms of PTSD after a traumatic event, we can help. We offer assessment and treatment support such as private counseling, group therapy and medication. It’s never too late to get help.

Visit our office, with or without an appointment

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

Post-traumatic stress disorder (PTSD) is a mental health problem that some people develop after experiencing or witnessing a life-threatening event, like combat, a natural disaster, a car accident, or sexual assault. It’s normal to have upsetting memories, feel on edge, or have trouble sleeping after this type of event. If symptoms last more than a few months, it may be PTSD. We can help you with effective treatments and support services, like:

  • Psychiatric and psychological counseling
  • Services for Veterans who are homeless
  • Treatment for addictive disorders
  • Transition and care management for post-9/11 combat Veterans of Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND)

Learn more about PTSD

Pharmacy

Our specialists provide a full range of services to help you get and understand your prescription medicines and supplies. You can refill VA prescriptions online, by phone or by mail.

Visit our office, with or without an appointment

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

Our pharmacy provides you and other Veterans with convenient, efficient service to make it easy to get your medications and medical supplies. You can:

  • Pick up new prescriptions in person
  • Refill prescriptions online and by phone or mail
  • Safely dispose of medicines

Learn more about our pharmacy

Primary care

Your VA primary care provider will work closely with you to plan for all the care you need to stay healthy and well throughout your life, including immunizations and vaccinations. They will also work with family members or caregivers who support you.

Visit our office, with or without an appointment

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

A strong network of family and internal medicine specialists and services can offer you the best possible care. Internal medicine doctors (internists) prevent, diagnose, and treat adult diseases. Doctors who specialize in family medicine provide primary health care to the entire family. Your primary care team can coordinate the many services you receive such as:

 

  • Labs and blood work
  • Mental health care
  • Women's health care
  • Radiology
  • Social services
  • Telehealth

Suicide prevention

Call our Veterans Crisis Line at 988 and press 1 for free, private help anytime 24/7. Our local suicide prevention coordinators can also connect you with ongoing counseling and services.

Visit our office, with or without an appointment

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

We work with behavioral health providers and community organizations to help you and your family during times of crisis. We offer:

  • Suicide prevention care coordinators
  • Suicide prevention case managers
  • Gun safety locks

Learn more and connect with a care coordinator

Whole health

Whole health puts you at the center of care, rather than your illnesses or conditions. We work with you to develop a personalized health plan based on your values, needs, and goals.

Visit our office, with or without an appointment

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

Our whole health approach empowers and equips you to take charge of your health, well-being, and quality of life. Whole health goes beyond your illnesses, injuries, or disabilities, and focuses instead on your values, goals, and overall health. It includes self-care and complementary therapies along with conventional medical care. Our whole health program includes:

  • Acupuncture to help you manage pain without drugs
  • Meditation and mindfulness training
  • Yoga, tai chi, and qi gong classes
  • Massage and manual therapy

Learn more about VA whole health

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