Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines at a VA Chicago health care facility.
Refill your prescriptions
Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.
Be sure to order your refills as soon as possible (at least 14 days in advance). It is recommended to order your next refill immediately upon receiving your prescription in the mail. We do not have the option to provide automatic refills.
You may receive a text or phone call reminding you to reorder medications when you did not request a refill. Please reply “Yes” or “No” to the text or phone prompts to refill or renew your medication.
We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.
Online refills
With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.
Phone refills
Mail refills
Mail back the refill request form that comes with your prescription to the provided address.
Pick up new prescriptions
You can pick up new prescription orders at our VA Chicago health care pharmacy at these locations:
- Jesse Brown VAMC
- Adam Benjamin Jr. CBOC
We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or mail.
Jesse Brown VA Medical Center
Outpatient Pharmacy
Hours: Monday through Friday, 8:00 a.m. to 6:00 p.m.
Weekends and Holidays, 8:00 a.m. to 4:30 p.m.
Adam Benjamin Jr., Veterans' Administration Outpatient Clinic
Outpatient Pharmacy
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m.
Weekends and Holidays, closed
Contact us with questions about your prescriptions
Pharmacy Clinical Contact Center
Phone:
Safely dispose of your medicine
Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.
You can find a large blue MedSafe box next to the information desk at the Jesse Brown VA Medical Center and in the main waiting area at the Adam Benjamin Jr. VA Outpatient Clinic.