Contact us
Find phone numbers and contact information at VA Cincinnati Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Enroll for care at the Cincinnati VA Medical Center
Not yet enrolled in VA health care? We can help! The best way to get enrolled is by calling us directly at 513-475-6499.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Cincinnati health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Cincinnati health care.
Mailing addresses
Cincinnati VA Medical Center
3200 Vine Street
Cincinnati, OH 45220-2213
Cincinnati VA Medical Center-Fort Thomas
1000 South Fort Thomas Avenue
Fort Thomas, KY 41075-2305
Main phone numbers
- Cincinnati VA Medical Center
- Local: 513-861-3100
- Toll-free: Coming soon!
- Cincinnati VA Medical Center-Fort Thomas
- Local: 859-572-6202
- Toll-free: Coming soon!
To use TeleType for the Deaf (TTY) services: dial 711
A – F
See suggestions for omission on the phone directory.
G – M
N – Z
Veterans Service Officers
American Legion
Jeff Delaney
Disabled American Veterans (DAV)
Tom Kirstein and Lisa Wilson
Veterans of Foreign Wars (VFW)
Roger Giblin
Veterans Benefits Offices (VBA)
Justin Maloney
513-475- 6335
Jason Conger
Marine Corps League (MCL)
David Owsley
Paralyzed Veterans of America
Lucas Meyer
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Cincinnati Healthcare System.
Phone: 513-592-1025
Email: VHACINPAO@VA.GOV
After hours or on weekends, call 513-638-0507
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Cincinnati health care
Contact Information/Hours: (Pending the start date of a new FOIA Officer)
Email:
Fax:
Mail:
Cincinnati VA Medical Center
Release of Information / Medical Records
3200 Vine Street
Cincinnati, OH 45220
For questions about your request to VA Cincinnati health care
Phone: 513-861-3100, ext. 204371
Additional FOIA request information
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Review VA’s requirements for a FOIA request, including sample requests.
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See the VA FOIA Library, which publishes commonly requested records.
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If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Cincinnati.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at Coming soon!
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018
QR Code Webpage for Police/First Responders
VA Emergency Services
The Cincinnati VA is located at 3200 Vine Street, Cincinnati, Ohio 45202
The Veterans Justice Outreach Program (VJO) can advise on how to assist Veterans in crisis and help facilitate access to care within the VA health care system.
To contact the VJO program please click here.
Cincinnati VA Psychiatric Evaluation Center (PEC): 513-276-0975
Staffed 7 days/week from 7 a.m.-11 p.m.
Provides acute psychiatric evaluation/screening to determine appropriate level of care and psychiatric intervention.
Cincinnati VA Emergency Room: Direct Line 513-487-7070
Staffed 24 hours/day 365 days a year. All traumas should be diverted to a trauma facility.
Cincinnati VA Police:
emergency - 513-475-6591 or 513-861-3100 ext. 204333
non-emergency - 513-861-3100 ext. 204173
Cincinnati VA Medical Center, 3200 Vine St., Cincinnati, OH. 45220 (Use entrance facing Vine St. with covered ambulance bay; police department located directly inside the sliding glass doors to the right).
Please alert VA Police as appropriate when transporting a Veteran to the VA Medical Center
Veterans Crisis Line: 988 and Press 1, or text to 838255
Free, confidential support for Veterans in crisis and their families and friends. Available to anyone, even if not registered with VA or enrolled in VA health care.
OHIO - Emergency & Homeless Resources by County
Butler County
COMMUNITY RESOURCES:
Hamilton VA Community Based Outpatient Center: 1750 S. Erie Blvd, Hamilton, OH 45011.
Main Phone: 513-870-9444 Mental Health: 513-870-9444 ext. 221572
Hours: Monday – Friday 7:30am – 4:30pm
Middletown VA Community Based Outpatient Center: 4337 North Union Road, Middletown, OH 45005
Main Phone: 513-423-8387 Mental Health 513-423-8387 ext. 6109
Hours: Monday – Friday 8:00am – 4:30pm
Mobile Crisis Line for Butler County: 1-844-427-4747 or 513-881-7180 text or call 24/7
Butler Behavioral Health: 1502 University Boulevard, Hamilton, OH 45011. Phone: 513-896-7887
Hours: Monday – Friday 8:00am – 5:00pm
Community Behavioral Health: 820 S. Martin Luther King Jr. Boulevard, Hamilton, OH 45011. Phone: 513-887-8500. Hours: Monday – Friday 8:00am – 5:00pm.
Butler Behavioral Health Mobile Response Stabilization Services: 513-785-2160
Butler County Veteran’s Service Commission: Phone: 513- 887-3600. Located at: 315 High Street, 1st floor, Hamilton, OH 45011. Hours: Monday – Friday 8:00am – 4:00pm.
Atrium Medical Center: One Medical Center Drive, Middletown, OH 45005. Inpatient Behavioral Health Unit Phone: 513-974-5252
Bethesda Butler Hospital: 3075 Hamilton-Mason Rd. Hamilton, OH 45011. Emergency Services: 513- 894-8888
Kettering Health Hospital Hamilton (Fort Hamilton Hospital): 630 Eaton Ave., Hamilton, OH 45011. Emergency Services: 513-867-2000
Kettering Health Hospital Middletown: 6147 West OH-122, Middletown, OH 45005. Emergency Room:513-261-3400
Mercy Fairfield Hospital: 3000 Mack Rd., Fairfield, OH 45014. Emergency Services: 513-870-7000
McCullough-Hyde Memorial Hospital: 110 N. Poplar St. Oxford, OH 45056. Phone: 513-523-2111
West Chester Hospital – UC Health: 7700 University Drive, West Chester, OH 45069. Emergency Services: 513-298-3000
The Christ Hospital Liberty Township: 6939 Cox Road, Liberty Township, OH 45069. Main Phone: 513-648-7800
HOMELESS SERVICES:
Emergency Shelters – Butler County:
Haven House: 550 High Street, Hamilton, OH 45011. Phone: 513-863-8866
Serve City: 622 East Ave. Hamilton, OH 45011. Phone: 513-737-8900
Hope House Mission: 1001 Grove Street, Middletown OH 45044. Phone: 513-424-4673
YWCA Hamilton (Shelter for Women, Must have Mental Health Diagnosis): 1570 Grand Boulevard, Hamilton, OH 45011, Phone: 513-856-9800. 24 Hour Crisis Hotline: 1-800-618-6523
Family Resource Center: 5445 College Corner Pike, Building 2, Oxford, OH 45056. Phone: 513-523-5859. Hours: Monday- Friday 9am-1pm.
Brown County
Coming Soon!
Clermont County
Coming Soon!
Hamilton County
Community Services
UC Psychiatric Emergency Services (PES): 513-584-8577
3200 Burnet Ave., Cincinnati, Ohio 45229
Provides 24/7 care to patients in crisis with psychiatric emergencies in a dedicated psychiatric emergency room.
UC Mobile Crisis: Direct Line 513-584-5098
Mobile Crisis staffed from 8:30 a.m.-midnight; calls after midnight roll to the Mental Health Access Point (MHAP) line and communicated to Mobile Crisis staff the next day.
Mental Health Access Point Crisis Stabilization Center (CSC):
Medically monitored facility that provides an alternative or a step-down to psychiatric hospitalization for those with moderate to high risk acute active psychiatric conditions. Provides 24/7 services.
Talbert House Crisis Hotline: (24/7)
513-281-2273 or text to 839863
Recovery Health Access Center:
513-281-7422: Access to alcohol and substance abuse crisis care.
Homeless Services
Cincinnati VA Community Outreach Division (COD): 513-977-6800
909 Vine St., Cincinnati, OH. 45202
Provides resources for emergency, transitional, and long-term housing assistance; medical services for non-emergent health issues available on-site. Open from 8 a.m.-4:30 p.m.
Emergency Shelters:
Ohio:
David and Rebecca Barron Center for Men: 513-712-0643
(Formerly known as the Drop Inn Center; Veterans Dorm on-site).
411 Gest Street; Cincinnati, OH. 45203
Women's Shelter
Eshter Marie Hatton Center for Women
2499 Reading Road, Cincinnati, OH 45202
Ensures homeless
Kentucky:
Fair Haven Rescue Mission: 859-491-1027
Shelter for Homeless men 19 years or older; must have a picture ID
260 Pike Street, Covington, KY. 41012 (M-F 9 a.m.-5 p.m.)
Welcome House: 859-431-8717
Homeless shelter housing up to 10 Veterans
205 W. Pike Street, Covington, KY. 41011
Office M-F 9 a.m.-4:30 p.m.; Walk-in hrs. 9 a.m.-12 p.m. & 2-4 p.m.
Kentucky - Emergency & Homeless Resources by County
Boone County
Coming Soon!
Bracken County
Coming Soon!
Campbell County
Coming Soon!
Gallatin County
Coming Soon!
Grant County
Coming Soon!
Kenton County
Coming Soon!
Pendleton County
Coming Soon!
Indiana - Emergency & Homeless Resources by County
Dearborn County
Coming Soon!
Franklin County
Ohio County
Coming Soon!
Ripley County
Coming Soon!
The following PDF provides a comprehensive list of resources for homeless and low-income individuals.