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Learn what the PACT Act means for your VA benefits

Contact us

Find phone numbers and contact information at VA Cincinnati Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Enroll for care at the Cincinnati VA Medical Center 

Not yet enrolled in VA health care? We can help! The best way to get enrolled is by calling us directly at 513-475-6499.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Cincinnati health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Cincinnati health care.

Mailing addresses

Cincinnati VA Medical Center
3200 Vine Street
Cincinnati, OH 45220-2213

Cincinnati VA Medical Center-Fort Thomas
1000 South Fort Thomas Avenue
Fort Thomas, KY 41075-2305

Main phone numbers

  • Cincinnati VA Medical Center
  • Cincinnati VA Medical Center-Fort Thomas

To use TeleType for the Deaf (TTY) services:  dial 711

See suggestions for omission on the phone directory.

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Cincinnati Healthcare System.

Phone: 513-638-0507

Email:  VHACINPAO@VA.GOV

After hours or on weekends, call 513-638-0507

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Cincinnati health care

Contact Information/Hours: (Pending the start date of a new FOIA Officer) 

Email: 
Fax: 
Mail:

Cincinnati VA Medical Center
Release of Information / Medical Records
3200 Vine Street
Cincinnati, OH 45220

For questions about your request to VA Cincinnati health care

Phone: 513-861-3100, ext. 7050

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Coming soon!

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

QR Code Webpage for Police/First Responders

The Cincinnati VA is located at 3200 Vine Street, Cincinnati, Ohio 45202

The Veterans Justice Outreach Program (VJO) can advise on how to assist Veterans in crisis and help facilitate access to care within the VA health care system. 

To contact the VJO program please click here. 

 

Cincinnati VA Psychiatric Evaluation Center (PEC):  513-276-0975

Staffed 7 days/week from 7 a.m.-11 p.m. 

Provides acute psychiatric evaluation/screening to determine appropriate level of care and psychiatric intervention.

 

Cincinnati VA Emergency Room:  Direct Line 513-487-7070

Staffed 24 hours/day 365 days a year.  All traumas should be diverted to a trauma facility.

 

Cincinnati VA Police:  513-861-3100 x204333

Cincinnati VA Medical Center, 3200 Vine St., Cincinnati, OH.  45220 (Use entrance facing Vine St. with covered ambulance bay; police department located directly inside the sliding glass doors to the right).

Please alert VA Police as appropriate when transporting a Veteran to the VA Medical Center 

 

Veterans Crisis Line:  988 and Press 1, or text to 838255

Free, confidential support for Veterans in crisis and their families and friends.  Available to anyone, even if not registered with VA or enrolled in VA health care.

UC Psychiatric Emergency Services (PES): 513-584-8577

3200 Burnet Ave., Cincinnati, Ohio 45229

Provides 24/7 care to patients in crisis with psychiatric emergencies in a dedicated psychiatric emergency room.

 

UC Mobile Crisis: Direct Line 513-584-5098

Mobile Crisis staffed from 8:30 a.m.-midnight; calls after midnight roll to the Mental Health Access Point (MHAP) line and communicated to Mobile Crisis staff the next day.

 

Mental Health Access Point Crisis Stabilization Center (CSC):

Medically monitored facility that provides an alternative or a step-down to psychiatric hospitalization for those with moderate to high risk acute active psychiatric conditions. Provides 24/7 services.

 

Talbert House Crisis Hotline: (24/7)

513-281-2273 or text to 839863

 

Recovery Health Access Center:

513-281-7422:  Access to alcohol and substance abuse crisis care.

 

Hamilton Co. Quick Response Team (QRT):

(513)946-CARE (2273)

138 E. Court St. Room 603, Cincinnati, OH 45202

Provides in-home triage and assessment of overdose victims 3-5 days post-overdose with the goal of connecting individuals to appropriate treatment.

Cincinnati VA Community Outreach Division (COD):  513-977-6800

909 Vine St., Cincinnati, OH. 45202

Provides resources for emergency, transitional, and long-term housing assistance; medical services for non-emergent health issues available on-site.  Open from 8 a.m.-4:30 p.m. 

 

Emergency Shelters:

Ohio: 

David and Rebecca Barron Center for Men: 513-712-0643

(Formerly known as the Drop Inn Center; Veterans Dorm on-site). 

411 Gest Street; Cincinnati, OH.  45203

 

Women's Shelter

Eshter Marie Hatton Center for Women 

513-562-1980

2499 Reading Road, Cincinnati, OH 45202

Ensures homeless 

 

Kentucky:

Fair Haven Rescue Mission: 859-581-1111

Shelter for Homeless men 19 years or older; must have a picture ID

260 Pike Street, Covington, KY.  41012 (M-F 9 a.m.-5 p.m.)

 

Welcome House:  859-431-8717

Homeless shelter housing up to 10 Veterans

205 W. Pike Street, Covington, KY.  41011

Office M-F 9 a.m.-4:30 p.m.; Walk-in hrs. 9 a.m.-12 p.m. & 2-4 p.m.

 

 

The following PDF provides a comprehensive list of resources for homeless and low-income individuals.