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Norwood VA Clinic

Our outpatient clinic provides primary care and specialty health services, including mental health care, family counseling, nutrition education, and more. Below, you’ll find our address and hours, parking and transportation information, and the other health services we offer at our Norwood VA Clinic.

Location and contact information

  • Everyone must wear a mask and practice physical distancing.
  • We may screen you for COVID-19 symptoms at the entrance.
  • Approved visitors only. Ask your care team who can visit.
  • Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Address

4600 Smith Road, Central Station, Suite A6
Norwood, OH 45212-2784

Phone numbers

Main phone: 513-475-6547

Clinical hours

  • Mon: 7:30 a.m. to 4:00 p.m.
  • Tue: 7:30 a.m. to 4:00 p.m.
  • Wed: 7:30 a.m. to 4:00 p.m.
  • Thu: 7:30 a.m. to 4:00 p.m.
  • Fri: 7:30 a.m. to 4:00 p.m.
  • Sat: Closed
  • Sun: Closed
Illustration of a facility with a flagpole

Prepare for your visit

Click on a topic for more details.

Cost: Free

Wheelchair availability:  Wheelchairs are available upon arrival for patients who need them to access the building.

Van services for Veterans

DAV vans

Hours: Individual van schedules vary

We work with Disabled American Veterans and county Veterans Affairs directors to provide transportation for Veterans and authorized caregivers to get to scheduled medical appointments.

Non-DAV van services

Many localities in the region provide other van services to Veterans.

Learn more about DAV and the other van services available in your county

Shuttle services

Coming soon!

Local transportation services
Coming soon!

Other services

Coming soon!

Beneficiary travel

Beneficiary travel benefits include round-trip transportation from your home to the medical center, mileage reimbursement, or special mode transport. 

Find out if you qualify for beneficiary travel benefits

In the spotlight at VA Cincinnati health care

Health services offered here

Click on a service for more details like location, contact, and appointment information.

Homeless Veteran care

If you’re homeless or at risk of becoming homeless, we can help. We offer many programs and services, including free health care. And we can help you connect with resources in your community.

Contact information

Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? No

Walk-ins accepted? No

The Community Outreach Division helps Veterans who are homeless or at risk of becoming homeless due to financial hardship, disability, substance use issues, mental health challenges or Veterans transitioning from jail. We offer several ways to initiate services and determine eligibility.   Our location at 909 Vine Street operates as a walk-in clinic, where we have an Office on Duty (OOD), Monday-Friday 8:00-4:30 to assist with any questions or concerns that staff or Veterans may have.  Veterans can walk in during business hours or call 513-977-6800 and ask to speak to the OOD.

You can also contact the National Hotline “Help for Homeless Veterans” at 1-877-424-3838 for referral to VA in your catchment area. The number is available 24/7.

 

We are able to help with the following services:

  • Help contacting Central Access Point (CAP) line 513-381-7233 (SAFE) for immediate shelter and/or transitional housing options.
  • Complete referral to Housing and Urban Development-Veteran Affairs Supportive Housing (HUD-VASH) for permanent housing.
  • Referral to H-PACT clinic, Cincinnati VAMC or nearest CBOC clinic for medical care.
  • Referral to Mental Health Services.
  • Referral to treatment or Substance Abuse Counselor.
  • Referral to community partners to assist with financial support to prevent homelessness.
  • Referral to Veteran Justice Outreach if appropriate.
  • Referral to Employment Services-can help find jobs, completing resumes, interview skills, etc.
  • Referral to community partners if not eligible for VA healthcare.

The following locations for the Community Outreach Division are listed below. Available at these locations:

Community Outreach Division-909 Vine Street, Cincinnati, OH 45202

Homeless-Patient Aligned Care Team (H-PACT)-907 Vine Street, Cincinnati, OH 45202

Norwood VA Clinic-4600 Smith Road, Central Station, Suite A6, Norwood, OH 452012-2784

Fort Thomas Clinic-1000 South Fort Thomas Avenue, Fort Thomas, KY 41075

 

The Community Outreach Division serves the entire catchment areas of the Cincinnati VAMC (Indiana, Ohio, and Northern Kentucky).

 

Community Outreach Directory:

 

Nicole Michaelson, LISW-S

Community Outreach Division Director

Cincinnati VA Medical Center

Phone: 513-977-6807

Email: Nicole.michaelson@va.gov

 

Josh Runtenelli, LISW-S, LICDC-CS

Substance Use Disorder (SUD)/Health Care for Homeless Veterans (HCHV)/

Grant and Per Diem (GPD) Social Worker Program Coordinator

Community Outreach Division

Cincinnati VA Medical Center

Phone: 513-446-3826

Email: Joshua.runtenelli@va.gov

 

LeQuita Potter, LISW-S, LICDC-CS

HUD-VASH Coordinator

Community Outreach Division

Cincinnati VA Medical Center

Phone: 513-977-6829

Email: Lequita.potter@va.gov

 

Ramona “Leigh” Mansell, LISW-S

HUD-VASH Supervisor

Community Outreach Division

Cincinnati VA Medical Center

Phone: 513-977-6803

Email: Ramona.mansell@va.gov

Learn more and connect with a care coordinator

Intimate partner violence support

If you feel that you or a loved one are in or may be in a potentially abusive or violent relationship, we can help.

Contact information

Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? No

Walk-ins accepted? No

Intimate partner violence (IPV) is when a current or former intimate partner (like a boyfriend, girlfriend, or spouse) stalks, harms, or threatens to harm their partner. Intimate partner violence can be emotional, physical, or sexual. It can also lead to short-term and long-term health problems, and a wide range of mental health issues. If you or someone you know is in a potentially abusive or violent relationship, we can help. We offer:

  • Intimate partner violence care coordinators
  • Links to community-based support groups, and advocacy and legal services
  • Referrals to and coordination with other VA treatment providers
  • Connection to domestic violence shelters
  • Services for Veterans who are homeless
  • Interventions for Veterans who use violence in their intimate relationships

Learn more about intimate partner violence

LGBTQ+ Veteran care

If you're a Veteran who identifies as lesbian, gay, bisexual, transgender, queer/questioning, or a related identity, we’re committed to serving your needs. The LGBTQ+ Veteran care coordinator at your VA health care facility can help you get the care you need in a safe, sensitive environment.

Contact information

Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? No

Walk-ins accepted? No

We promote the health, welfare, and dignity of Veterans who identify as lesbian, gay, bisexual, transgender, queer/questioning (LGBTQ+) or a related identity. We focus on ensuring a safe, welcoming, and affirmative environment when providing you with sensitive and high-quality health care services like:

 

  • Hormone therapy
  • Substance use and alcohol treatment
  • Testing and treatment for HIV and sexually transmitted infections (STI)
  • Mental health care
  • Psychosocial assessments for gender-confirming surgeries and hormone therapy

Learn more and connect with a care coordinator

Mental health care

Common conditions: addiction, depression, anxiety, trauma, PTSD, bipolar disorder, schizophrenia, OCD

If you’re struggling with issues like PTSD, depression, grief, anger or trauma, we offer counseling and other support. All VA health care facilities offer same-day help. You may qualify even without enrolling in VA health care.

Contact information

Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? No

Walk-ins accepted? No

Our medical center and clinics provide consultation, evaluation, and treatment for a range of issues that may impact your mental health or emotional well-being. Our confidential outpatient services include individual and group therapy for:

 

  • Psychiatric disorders such as schizophrenia, bipolar disorder, and depression
  • Marriage and relationship problems
  • Post-traumatic stress disorder (PTSD)
  • Anxiety, addictive behaviors, and personality disorders
  • Aggressive or self-harming behaviors

Learn more and connect with a care coordinator

Military sexual trauma care

Military sexual trauma can happen to both genders. If you experienced sexual assault or harassment during military service—no matter when you served—we provide counseling and treatment.

Contact information

Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? No

Walk-ins accepted? No

We offer care for military sexual trauma in our mental (behavioral) health clinics. Military sexual trauma refers to sexual assault, sexual harassment, or other threatening, offensive, or unwanted sexual advances, activities, or remarks that you experienced in the military. Our goal is to help you improve your quality of life with strategies to manage emotions and memories related to your military sexual trauma. Our services include:

 

  • Counseling
  • Psychiatric care
  • Walk-in care

Learn more about military sexual trauma

Nutrition, food, and dietary care

Our nutrition experts work closely with you and your care team to help make sure you’re getting the nutrition you need to get and stay as healthy as possible.

Contact information

Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? No

Walk-ins accepted? No

Answers to our Facebook trivia questions

Week 1 - 3/3/22

  1. Answer: Cilantro 
  2. Answer: Quinoa  
  3. Answer: Cinnamon 
  4. Answer: Dragon Fruit 
  5. Answer: Mexico 

 

Week 2 - 3/10/22

  1. Answer: Star fruit 
  2. Answer: Cumin 
  3. Answer: Kai Jeow 
  4. Answer: Siracha  
  5. Answer: True  

 

Week 3 - 3/17/22

  1. Answer: Saffron 
  2. Answer: Tandoori 
  3. Answer: India  
  4. Answer: Bhut Jolokia or Ghost Pepper    
  5. Answer: Chicken Tikka Masala  

 

Week 4 - 3/24/22

  1. Answer: Wasabi 
  2. Answer: Mushrooms 
  3. Answer: Kimchi 
  4. Answer: Kiwi Fruit 
  5. Answer: Edamame  

 

Week 5 - 3/31/22

  1. Answer: Basil 
  2. Answer: Tarragon 
  3. Answer: Hummus 
  4. Answer: Tomatoes 
  5. Jambalaya  

Care we provide at VA Cincinnati health care

Our registered dietitians can help you maintain or improve your health with good nutrition tailored to your needs. Through group, individual, and telehealth sessions, we provide nutrition education and counseling in areas such as:

 

  • Cardiovascular and heart health
  • Chronic kidney disease
  • Diabetes (including gestational diabetes)
  • Eating disorders and digestive health
  • Pregnancy and postpartum nutrition
  • Weight management

Psychology

If you’re struggling with a mental health problem—or just need to talk with someone—we can help. We offer treatment and support such as therapy, alternative treatments and medications when needed.

Contact information

Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? No

Walk-ins accepted? No

Our psychology teams offer consultation, evaluation, and treatment to help with a range of mental and behavioral health problems like:

  • Depression (including sadness and grief), anxiety (including worry and nervousness), and personality disorders
  • Addictive behaviors and substance abuse
  • Post-traumatic stress disorder (PTSD) and combat-related stress disorder
  • Emotional issues like anger management and relationship challenges
  • Confused thinking, memory problems, and invasive thoughts or ideas
  • Aggressive or self-harming behaviors

Whole health

Whole health puts you at the center of care, rather than your illnesses or conditions. We work with you to develop a personalized health plan based on your values, needs, and goals.

Contact information

Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Referral required? No

Walk-ins accepted? No

Discover What Matters to You. Live Whole Health!

Whole Health is an approach to healthcare that empowers and equips people to take charge of their health and well-being and to live their life to the fullest. 

The Whole Health System includes conventional treatment, complimentary and integrative health approaches, and supports for self-healing and self-care. The Cincinnati VA is making a shift to focus not only on “what’s the matter” and include what matters most to each Veteran. Instead of focusing only on problems, the focus expands to explore what matters to a person and  why they want their health in the first place .  This focus on values changes everything. It helps to individualize care using a personalized health plan. It leads both Veterans and clinicians to be more engaged.  Our goal is to achieve optimal health and well-being. 

There are several components to the Whole Health System:

1 . The Pathway— Whole Health Partners and Coaches work with Veterans and caregivers to explore their mission, aspiration, and purpose, and begin their overarching personal health plan. 

· Red Vest Ambassadors share about Whole Health in the hospital Welcome Center near the revolving doors.  

· New patients are invited to the Red Carpet Welcome session where they learn how to navigate the VA, including pharmacy, after-hours needs, My HealtheVet, and Whole Health.  They receive a comprehensive guide to the Cincinnati VA, The New Enrollee Handbook.  Any Primary Care scheduler can schedule a Red Carpet Welcome session. 

· Whole Health Coaches are available in Primary Care to support PACT teams to engage Veterans in Personalized Health Planning.  Veterans can ask their PACT team to connect them to a Whole Health Coach. 

· The Whole Health Group, a 9 week series, is available to all Veterans to help them "Take Charge of Their Life and Health!"  Veterans can request this group by calling (513) 861-3100 ext. 4881.

2. Wellness Strength for Life— With a focus on self-care, skill building and support, this group-based program is open to all Veterans, no diagnosis needed.  Veterans and caregivers create a personal health plan in an orientation session. Services include proactive, complimentary and integrative health (CIH) approaches such as stress reduction, yoga, tai chi, mindfulness, nutrition, creative arts, and health coaching.   Clinician referrals (Wellness Strength for Life Consult) and self-referrals are welcomed.  To learn more, Veterans may call (513) 861-3100 ext. 4881. 

3. Whole health Clinical Care—Clinicians are trained in Whole Health and incorporate complementary and integrative health approaches based on the Veteran’s personal health plan.  Care is grounded in a healing relationship. This approach is very effective for Veterans with complex conditions, such as chronic pain and the invisible wounds of war. Additionally, the whole health approach improves access and supports Veteran partnership with primary care.  

4. Employee Whole Health—The VA recognizes the challenges of caregiving and supports employees to strive for optimal health and work-life balance.  Employees who are able to Live Whole Health are resilient and serve as great role models to colleagues and Veterans. 

Learn more about VA whole health

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