VA and the Biden-Harris Administration announce new government-wide website, call center to protect Veterans from fraud and scams

a new government-wide website and call center designed to protect Veterans, service members, and their families from fraud and scams.

These new resources will help inform Veterans and their families of common fraud schemes, give them tools to protect themselves, and provide an outlet for reporting and further assistance. Launched as part of the White House VSAFE (Veterans, Servicemembers, and Families Fraud Evasion) interagency Policy Council effort, the call center and website combine resources from the Consumer Financial Protection Bureau, Department of Defense, Department of Education, Department of State, Federal Communications Commission, Federal Trade Commission, Internal Revenue Service, Office of Management & Budget, and Social Security Administration to ensure that there is no “wrong door” approach for Veterans and service members to access reporting tools and resources to combat fraud.

Key new resources include:

• Launching a centralized website for support and reporting: VSAFE.gov is a fraud prevention, response, and reporting information hub. Information from across federal agencies can be accessed in one place, making it easy for Veterans, service members, and their families to find out more about different kinds of fraud, to get assistance, and to report. 
• Opening a centralized call line for Veteran and service member complaints: VSAFE is standing up a single shared call line, 833-38V-SAFE, to aid in the “no wrong door” approach. Veterans, service members, and their families and survivors can call one single number to get help with fraud, scam, and predatory practice related concerns. Depending on the kind of issue facing the caller, callers will be routed to the correct federal agency to address their specific concerns.
• Creating common call center training materials to ensure Veterans and service members are routed to the relevant agency no matter which federal agency they initially call: Even if individuals do not utilize the centralized call line, all VSAFE agency fraud call centers have been trained to connect callers to the best agency to handle their report and provide help. These coordinated responses are guided by joint reference materials utilized by agency representatives. This approach minimizes confusion, and gets Veterans, service members, and their family members routed to the best support as effectively and efficiently as possible.