Contact us

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

VISN 4 RN clinical contact center

If you have an urgent medical or mental health question, we have nurses ready to help. Call a VISN 4 triage nurse at 1-833-TELE-URGENT (1-833-835-3874). Available 24 hours a day.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Coatesville health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Main Phone numbers and mailing address

Find phone numbers for many of the administrative and program offices at VA Coatesville health care.

Main phone numbers

Local: 610-384-7711
Toll-free: 800-290-6172
Scheduling Call Center: 610-383-0239
COVID-19 Vaccine Appointment Scheduling: 610-384-7711, ext. 5110
Mental health clinic: 610-384-7711, ext. 6800
Urgent Care Center: (Mon-Fri 7:30 to 5 p.m.) 610-384-7711, ext. 5060
24/7 Urgent triage nurse line 1-833-TELE-URGENT: 1-833-835-3874
COVID-19 Vaccine Appointment Scheduling: 610-384-7711, ext. 5110
VA Coatesville Fire Department: 610-383-0285
VA Coatesville Police Department: 610-383-0222

To use Telecommunications Device for the Deaf (TDD) services: dial& 711.

Mailing address

Coatesville VA Medical Center
1400 Black Horse Hill Road
Coatesville, PA, 19320

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Coatesville Healthcare System.

Phone: 610-384-7711, ext. 4348
Email: VHACOAPUBLICRELATIONS@va.gov

After hours or on weekends, call the operator at 610-384-7711, ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

(Please do not submit FOIA request for medical records.)

You can file a FOIA request for records (other than medical records) maintained by VA Coatesville by email or mail.

Email: VHAV04FOIACOA1@va.gov
Mail:

Coatesville VA Medical Center
Privacy/FOIA Office
1400 Blackhorse Hill Road
Coatesville, PA 19320-2096

Contact the Privacy Office for questions about your FOIA request to VA Coatesville. Do not contact the Privacy Office for questions about medical records requests.

Phone: 610-384-7711, ext. 6153

Additional FOIA request information

• Review VA's requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don't know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Coatesville.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

The Joint Commission encourages anyone who has concerns or complaints about the safety and/or quality of care to bring those concerns or complaints first to the attention of the hospital’s management, which may lead to an immediate resolution of the matter.

The Joint Commission will maintain your name as confidential information and forbids accredited hospitals from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint
Phone: (800) 994-6610
Fax: 
Email: complaint@jointcommission.org

Mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Support for first responders

You can use these VA and Veteran Service Organization contacts to help connect Veterans to resources in their community for help.

Veterans Crisis Line (24/7)

Connect Veterans with caring, qualified Veteran Crisis Line responders for free, private help anytime 24/7.
Phone: 988, then press 1.

Veterans Response Team program contacts:

Rhonda Sanford, LCSW - 484-667-1988

VA Coatesville health care

24/7 Urgent triage nurse line: 1-833-TELE-URGENT (1-833-835-3874)
24/7 VA Coatesville Police Department: 610-383-0222
Main phone: 610-384-7711
Mental health clinic: 610-384-7711, ext. 6800

View our clinic locations and contact information.

National VA Homeless Veterans Hotline (24/7)

Connect Veterans who are homeless or at imminent risk of homelessness with a trained VA staff member, 24 hours a day, seven days a week.
Phone: 877-424-3838

Veterans Justice Outreach at Coatesville VA Medical Center

Assists with registering Veterans for care, helping them through the criminal justice system, liaising with the county Veterans treatment courts, and referring for mental health and medical care, homeless services and other needs.

Montgomery County: Rhonda Sanford, LCSW – 484-667-1988
Delaware County: Lily Thomas, LCSW – 610-496-5007
Chester County: Diana Zinnie, LCSW – 484-744-3442

Vet Center Combat Call Center (24/7)

Around the clock confidential call center where combat Veterans and their families can call to talk about their military experience or any other issue they are facing in their readjustment to civilian life.
Phone: 877-WAR-VETS (877-927-8387)

Vets4Warriors (24/7)

24/7 confidential peer support network for Veterans.
Phone: 855-838-8255

Women Veterans Call Center

Available Monday through Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8 a.m. to 6:30 p.m. ET, excluding federal holidays.
Phone: 855-VA-WOMEN (855-829-6636)