Contact us

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Columbia South Carolina health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at Columbia VA Health Care System.

Mailing address

Columbia VA Health Care System
Wm. Jennings Bryan Dorn VA Medical Center
6439 Garners Ferry Road
Columbia, SC 29209-1638

Main phone numbers

Local: 803-776-4000
Toll-free: 800-293-8262

To use TeleType for the Deaf (TTY) services: 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the Columbia South Carolina VA Healthcare System.

Phone: 803-776-4000, ext. 56519
Email: vhacmspublicaffairs@va.gov

After hours or on weekends, call the operator at 803-776-4000 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Mail:

Columbia VA Health Care System
Health Information Management Section (HIMS)
Business Office Service Release of Information (136)
6439 Garners Ferry Road
Columbia, South Carolina 29209

For questions about your request to Columbia VA Health Care System 

Phone: 803-776-4000, ext. 57734.

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records: Freedom of Information Act (va.gov)

• If you don’t know where the records you request are maintained, submit your request to vacofoiaservice@va.gov instead of VA Columbia South Carolina.

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at vhacmspublicaffairs@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VA OIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline: OIG Hotline | Department of Veterans Affairs OIG

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management does not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018