VA Health Connect Clinical Contact Center
Veterans who receive care in the network can call VA Health Connect at 855-679-0214 to get their health questions or concerns answered from the comfort and convenience of their home, or wherever they may be, 24/7. Services include general administrative support, nurse advice and triage, virtual visits with a doctor or nurse practitioner via telephone, VA Video Connect, or VA Health Chat.
DISCLAIMER: VA Health Connect should not be used for emergency situations. If you are experiencing a medical or mental health emergency, please call 9-1-1 or visit the emergency room closest to you. VA Health Connect is a service providing 24/7, virtual care and support to Veterans enrolled for VA Health Care throughout the Columbia VA Health Care System.
VA Health Connect Clinical Contact Center is a great way to get care right away without having to wait. Veterans can also get care from anywhere, without needing to travel to see a provider.
If a Veteran's health needs are too complicated for the center to handle, the center will work with the Veteran's preferred VA facility to make sure they get the right care. All care and interactions are recorded in the Veteran’s official VA medical records. This way, the Veteran’s regular primary care team can see what care was given and continue their treatment plan if needed.
VA Video Connect is a secure video app available for Android, iOS, and Windows devices. The app can connect Veterans with their health care team from anywhere, using encryption to ensure a secure and private session. You can learn more at: https://mobile.va.gov/app/va-video-connect.
VA Health Connect Clinical Contact Center is safe and private. The center is compliant with Health Insurance Portability and Accountability Act (HIPAA) and will only share your information with your selected provider, pharmacy, and other VA providers who may be involved in your care.