Whom To Call - Debt Management Center
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Veterans Crisis Line Badge

Debt Management Center


Whom To Call

Detail of a hand using phone keypad

Whom to Call with Questions

Please call Debt Management Center at 1-800-827-0648, or for international callers 1-612-713-6415 if you have questions concerning:

  • A letter you received from Debt Management Center
  • Requesting waiver of collection
  • Making a compromise offer
  • Establishing a payment plan
  • How to complete a Financial Status Report
  • A payment you made online at https://www.pay.va.gov/

Please call the VA office that services your benefits if you are inquiring about:

  • VA benefits
  • Status of a benefit claim
  • Entitlement issues
  • Payment amounts
  • Why a debt was established and which VA office established it
  • Changing your address
  • Changing your direct deposit
  • Medical copayments

Useful Toll-Free Numbers

  • Compensation:  1-800-827-1000 from 7:00a.m. to 7:00 p.m., Monday through Friday
  • Pension:  1-877-294-6380
  • Education:  1-888-442-4551
  • Loan Guaranty:  Please go to https://www.benefits.va.gov/HOMELOANS/contact_rlc_info.asp for regional phone numbers.
  • Life Insurance:  1-800-669-8477
  • Medical Copayments:  1-888-827-4817
  • Telecommunications Device for the Deaf (TDD):  1-800-829-4833
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)