Contact Us

There are many ways for Veterans to make appointments.

If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1 
VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future. 
Follow the instructions on this page on how to make an appointment by phone at this facility.

Schedule an Appointment

Schedule your appointment with a VA medical facility that accepts online scheduling, and
Veterans can schedule an appointment through a My HealtheVet Premium account or DS Logon Premium account (used for eBenefits and milConnect)

With your online account, you’ll also be able to:

Track the status of requests 2. Send messages about requested appointments 3. Get notifications about appointments 4. Cancel appointments

Schedule a VA appointment online 
Upgrade your MyHealtheVet account to premium. Upgrade your DS Logon account to premium. Locate the nearest VA-approved Urgent Care. Urgent Cares provide easy access to quality health care for the times when your primary care physician’s offices are closed.

Make or Cancel an Appointment

To make or cancel an appointment, please call the Medical Center at or toll free at 1- and enter the extension you wish to contact from the list below. 
Veterans must have been seen in the VA system or by a VA community care provider within the last 24 months in order to use this benefit.
If a Veteran arrives at an urgent care network location and has any difficulty receiving care, they can call 1-866‑620‑2071 to receive assistance Learn more HERE. 
VA Community Care For local Care In The Community questions for the Durham VA Health Care System and its community clinics call . Urgent Care Information

Primary Care and Specialty Clinics

Clinic Hours: 8:00 am – 4:30 pm - Monday – Friday, except on Federal Holidays

Patient Aligned Care Teams

PACT – 1D Clinic:
PACT – Women's Health Clinic:
PACT – PRIME Clinic at Hillandale 1:  
PACT – Hillandale-1 Clinic:  
PACT – Raleigh-1 CBOC:  
PACT – Raleigh-3 CBOC:
PACT – Clayton Clinic:  
PACT – Greenville HCC:
PACT – Morehead City CBOC:

location:    

Clinics located off the main campus PACT – PRIME Clinic at Hillandale-1:   

Information to Help You Decide about Where to Receive Your Care

VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care.

Before making an appointment, you can find out the following information for a VA location:  

1. Wait times for primary care, mental health, and some of the most common specialties  
2. If same day services are available in primary care and mental health    
3. If Telehealth is available in primary care and mental health
4. If a VA Medical Facility has an emergency room  
5. Facility contact information    
6. Veteran satisfaction scores  
7. Quality information comparing each VA and local area non-VA healthcare facilities 

VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.

Contacting a Patient

If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.

If you would like to send a card, gift or flowers to a patient, the mailing address is:

Patient Name (Patient Room Number)
c/o Durham VA Health Care System, Medical Center
508 Fulton Street
Durham, North Carolina 27705

Phone:
Toll-Free:

For the location of an inpatient or their phone number, dial the Medical Center at or 1- then enter  the patient's phone number or dial 0 for assistance.

OEF/OIF Veteran Contact Information

The VA can provide you with health care and benefits assistance if you have served in a recent theatre of combat operations.  

If you are a recently discharged veteran with service in a theater of combat operations, VA can provide you with free medical care for five years from your discharge from active duty for conditions possibly related to your service, regardless of your income status:

For more information contact: 

Susan Watkins, MSW, CSW, LCSW
Program Manager OOO  Transition Care Management
, Ext. 177476 or 177645   
or Toll-Free Ext. 177040       

Judi Bonami
OEF/OIF Clinic
, Ext. 177645
or Toll-Free , Ext. 177645/177476  

Shelton M. Faircloth
Transition Patient Advocate
Ext. 175952
or Toll-Free  
 

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Former Prisoners of War

Our Former Prisoners of War Advocate can provide special assistance to former POWs. Contact Dennis Mott at , Ext. 177974.

Compensation and Pension

To speak with someone in compensation and pension, call the Medical Center at  Ext. 176006  (or 1-, Ext. 176006).

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

Ask VA Replaces IRIS and the GI Bill Help Portal

We’ve replaced our Information Routing & Inquiry Service (IRIS) and the GI Bill Help Portal with Ask VA (AVA). Keep reading on this page to learn more about this online service. Or go to Ask VA now to send us your questions, updates, and documents online.

Contact us online through Ask VA 

News Media

All Media should contact the Public Affairs Officer at  during normal operating hours or (919) 370--0040 after business hours. 

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Durham health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Durham health care.

Mailing address

Durham VA Medical Center
508 Fulton Street
Durham, NC 27705-3875

Main phone numbers

Local: 919-286-0411
Toll-free: 888-878-6890

To use TeleType for the Deaf (TTY) services: 711

Media and Press Releases

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Durham Healthcare System.

Phone: 919-286-0411, ext. 176986
Cell: 
Email: VHADURCommunications@va.gov

After hours or on weekends, call the operator at 919-824-3769 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Durham

Email: VHADURFOIA@va.gov 
Fax: 
Mail:

Medical Administration Office
Release of Information (ROI)
508 Fulton Street
Durham, NC 27705-3875

For questions about your request to the Durham VA Health Care System 

Phone: 919-286-0411, ext. 176200

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vhadurposupport@va.gov instead of VA Durham.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Coming soon!

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-event/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018