Contact us
Find phone numbers and contact information at VA Eastern Colorado Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Eastern Colorado health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Eastern Colorado health care.
Mailing address
Rocky Mountain Regional VA Medical Center
1700 N Wheeling Street
Aurora, CO 80045
Map of Eastern Colorado campus
Phone: 303-399-8020
Main phone numbers
Local: 303-399-8020
Toll-free: 888-336-8262, ext. select 0
To use TeleType for the Deaf (TTY) services: dial 711
A – F
Community Care:
CPAP Supply Line:
Eligibility & Enrollment:
Fisher House:
G – M
Human Resources:
Lodging:
N – Z
Nurse Help Line:
Pharmacy:
Police:
Privacy:
Scheduling:
Travel Office:
Women’s Health Program Manager:
Volunteers (Center for Development & Civic Engagement):
Media and press
The public affairs office assist local media with queries, interview requests, and expert information about the VA Eastern Colorado Health Care System. Patients seeking direct assistance with their health care should use Secure Messaging to reach out to their care team or VA ECHCS patient advocates.
Phone: 720-364-4102
Email: vhaechpao@va.gov
After hours or on weekends, call the operator at 303-399-8020 and ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records (not medical records; for example emails, memos, police reports) unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting federal records maintained by VA Eastern Colorado (not medical records)
Email: ECHCS.FOIA@va.gov
Fax:
Mail:
Privacy/FOIA Office
Mail Code: A2-00F
1700 N Wheeling St
Aurora CO 80045
In Person: You may drop off a request or obtain a request form in the Business Office, with the Release of Information clerk in Booth 4
Phone: 720-723-6765 or 719-227-4043
Additional FOIA request information
See the Veterans Health Administration section of the VA Freedom of Information Act page.
Visit link: VA Freedom of Information Act
Release of Information
- First-Party Requests. If you would like to request a copy of your medical records for yourself, you can either:
- Send us a written request that includes the specific records you want, your handwritten signature, and a date
- Complete VA Form 10-5345a, Individuals’ Request for a Copy Their Own Health Information
- Request your VA records through the My HealtheVet website or app
- Third-Party Requests. To disclose records to anyone other than the Veteran, a HIPAA-compliant authorization is required. Please provide either:
- (Preferred) Completed VA Form 10-5345, Request for and Authorization to Release Health Information
- Any HIPAA-compliant authorization
If you have you need your provider to complete a form, provide the ROI office a copy of the blank form and a completed authorization as listed above.
For more information, please visit Medical Records Office | VA Eastern Colorado Health Care
To request billing records: Billing and Insurance | VA Eastern Colorado Health Care
To request copies of DD-214s or active-duty service records: Veterans' Service Records | National Archives
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our public affairs office at vhaechpao@va.gov.
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018