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Contact us

Find phone numbers and contact information at VA El Paso Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA El Paso health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA El Paso health care.

Mailing address

El Paso VA Clinic
5001 North Piedras Street
El Paso, TX 79930-4210

Main phone numbers

Phone:  915-564-6100, select 2

To use TeleType (TTY) services: dial 711.

A – F

Audiology & Speech Pathology 

Chief of Staff 

Clinical Engineering/Biomed 

Dental Clinic 

Environmental Management Service 

Eye Clinic (Specialty Clinic 2) 

Facility Support Services 


G – M

Group Practice Management 

Health Administration Service 

Health Information Management Service 

Home Based Primary Care (El Paso) 

Human Resources Management Service 

N – Z

Police Service 

Prosthetics and Sensory Aids Service 

Quality, Safety, & Value (QSV) 

Special Exams Unit 




Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA El Paso Healthcare System.

Phone: 915-564-7907
Email: Coming soon!

After hours or on weekends, call the operator at 915-564-6100, and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA El Paso Healthcare System

Email: Coming soon!
Fax: Coming soon!

El Paso Healthcare System
Release of Information Office
5001 North Piedras Street
El Paso, TX 79930-4210

For questions about your request to VA El Paso Healthcare

Phone: 915-564-7995

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Coming soon!

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018