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Contact us

Find phone numbers and contact information at VA Erie Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Erie health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Erie health care.

Mailing address

Erie VA Medical Center
135 East 38th Street
Erie, PA 16504

Main phone numbers

Local: 814-868-8661
Toll-free: 800-274-8387

To use TeleTYpe for the Deaf (TTY) services: 711.

See suggestions for omission on the phone directory.

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Erie Health System.

Phone: 814-860-2074
Email: Chanel.Cook@va.gov

After hours or on weekends, call the operator at 814-868-8661 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Erie

Email: Richard.Arthur@va.gov
Fax: 814-860-2212
Mail:

Erie VA Medical Center
Business Office
Release of Information
135 East 38th Street Blvd.
Erie, PA 16504

For questions about your request to VA Erie

Phone: 814-860-2523

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Coming soon!

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Avoid fraud  and scams

VA remains committed to protecting the privacy of our Veterans, service members, and military spouses. 

With this in mind, we are sharing an update that some Veterans have received fraudulent calls from individuals who claim to be affiliated with the government.

These calls may try to sway you to provide personal or identifying information, along with credit card or bank account numbers. 

Sharing this information can lead to theft of the Veteran’s identity, their money or both. Don’t be fooled
Never give out personal information to anyone who contacts you out of the blue. 

Neither the Department of Veterans Affairs, nor any other legitimate government agency will ever request any personal information over the phone, via text or email. 

If you’re contacted by anyone requesting personal information, hang up and contact your local VA

If you're unsure, it's always safer to hang up and call the Erie VA directly at 814-868-8661 or 1-800-274-8387 (toll free).

Scammers can spoof phone numbers, so you can’t rely on caller identification. 

To learn more about spoofing, visit: https://www.fcc.gov/spoofing

What to do if you spot a scam 

If you are a victim of or spot a scam, you should first file a complaint with your State Attorney General’s Office.

You should also report it to the FTC at https://reportfraud.ftc.gov/#/.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-event/

Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

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