Erie VA Medical Center Named a Best in the Nation

Erie VAMC Director John A. Gennaro accepted the Veterans Health Administration (VHA) Best Experience Award on behalf of the local Veteran’s facility and its five county VA clinics during the 2023 VA Customer Experience (CX) Symposium held September 13-14 in Washington, DC.

The medical center achieved the highest overall combined patient experience and employee experience scores for facilities of similar size and service offerings in the VHA. Presented by the National Patient Experience Office, VHA Best Experience Awardees score in the top quintile in the Survey of Healthcare Providers (SHEP) Overall Rating of the Provider, SHEP Inpatient Overall Rating of the Hospital, Veterans Signals (V-signals) Trust scores, and the All-Employee Survey (AES) scores for the Best Places to Work.

This award recognizes the Erie VA health care system for its top-performing metrics and unwavering commitment to exceptional Veteran care. It is a testament to Erie VAMC’s dedication to excellence in customer service. This accomplishment reflects the outstanding efforts of clinical professionals, support staff, and administration, who work tirelessly to ensure patients’ and employees’ well-being and satisfaction.

Key highlights contributing to the recognition as the top-performing facility in the nation include:

Exceptional Patient Care: Erie VAMC has consistently scored high in patient satisfaction surveys, reflecting commitment to providing compassionate, timely, and effective healthcare services. Erie VAMC’s dedication to exceeding the expectations of patients and their families remains at the forefront of operations.

Employee Engagement: Staff plays a pivotal role in delivering outstanding care. Fostering a workplace environment where employees feel valued, supported, and fulfilled significantly enhances the care and services offered to Veterans. Happy employees are better equipped to deliver exceptional care.

Continual Improvement: Erie VAMC embraces a culture of continuous improvement and innovation, regularly seeking feedback from patients and employees to refine processes and enhance the overall experience. This approach allows adaptation to the evolving needs of Veterans and staff.

“The Erie VA Medical Center is grateful for the trust placed in us by our Veterans and employees,” says Erie VAMC Director John A. Gennaro, “and is committed to maintaining the highest standards of patient care and workplace satisfaction. We continue to invest in our facilities, staff development, and cutting-edge medical technologies to ensure we remain a top-performing facility.”

The Erie VAMC leadership team, staff, and dedicated volunteers proudly serve Veterans and continue to work diligently to provide the exceptional care and workplace experience they deserve.

About Erie VA Medical Center:

The Erie VA Medical Center is one of 172 healthcare institutions dedicated to serving our nation’s Veterans with world-class medical care. The Erie VAMC serves over 22,000 Veterans throughout a six-county catchment area, including Erie, Crawford, Warren, Forest, McKean of PA, and Ashtabula of OH.

Briana R. Cummings, Public Affairs Officer

Phone: