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Contact us

Find phone numbers and contact information at Veterans Health Care System of the Ozarks for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your Veterans Health Care System of the Ozarks health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at Veterans Health Care System of the Ozarks

Mailing address

Veterans Health Care System of the Ozarks
1100 North College Avenue
Fayetteville, AR 72703-1944

Main phone numbers

Local: 479-443-4301
Toll-free: 800-691-8387

To use TeleType (TTY) services: dial 711.

A – F

Audiology (Branson)

Audiology (Fayetteville)

Audiology (Joplin)

Audiology (Springfield)


Caregiver Support Program

COVID-19 Vaccines

Dental (Fayetteville)

Dental (Springfield)


G – M



N – Z

Patient Advocate (Fayetteville)

Patient Advocate (Branson and Springfield)

Patient Advocate (Fort  Smith and Ozark)

Social Work


Media and press

The Community and Public Relations office can assist local media with queries, interview requests, and expert information about the Veterans Health Care System of the Ozarks.

Phone: 479-443-4301


After hours call 479-443-4301 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by Veterans Health Care System of the Ozarks


Veterans Health Care System of the Ozarks
Business Office
Release of Information
1100 North College Avenue
Fayetteville, AR 72703-1944

For questions about your request to Veterans Health Care System of the Ozarks

Phone:  479-443-4301, ext. 65052

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018