The South Central VA Health Care Network includes VA medical centers and clinics in Mississippi, Louisiana, Arkansas, Oklahoma, southeast Texas, and northwest Florida.
Every three months, VA surveys its patients and analyzes trust score interactions through ease, effectiveness and emotion, all of which impact the overall trust the customer has in the organization. VA leadership and public servants at each facility have access to VSignals customer feedback. They can see what the hospital is doing well and what opportunities need improvement. Leadership teams have real-time access to Veterans’ feedback to make quick adjustments if needed.
“At the Veterans Health Care System of the Ozarks, we believe every patient deserves not only the highest quality medical treatment, but also a warm and welcoming experience” said Chief of Staff James Slezak, M.D, FACS. “Our team strives to deliver outstanding customer service because we understand that healing starts with exceptional care and a supportive environment.”
According to Medicare’s latest nationwide survey of patients, VA hospitals outperformed non-VA hospitals on all 10 core patient satisfaction metrics — including overall Hospital Rating, Communication with Doctors, Communication about Medication, Willingness to Recommend the Hospital, and more. These findings align with a recent systematic review of more than 40 peer-reviewed studies, which found that VA health care is consistently as good as — or better than — non-VA health care. Crucially, Veterans also trust VA to coordinate their care, with trust levels for VA exceeding 90 percent nationally, whether care is received in VA or through a community provider.
“Veterans, their families, caregivers and survivors have served and sacrificed for our country, and now, it’s our job to serve them as well as they’ve served us,” said Slezak, who is board certified in General Surgery. “This starts with listening to the voice of the Veteran community and then using this feedback to design VA customer experiences that are easy, effective and delivered with empathy.”
Accredited by The Joint Commission, VHSO provides Veterans with health care at eight locations in northwest Arkansas, southwest Missouri, and eastern Oklahoma. The array of health care services includes primary care, mental health care, specialty care, women's clinic, pharmacy, social work, surgery and nutrition services. New services include Uber Health Connect for Benetravel eligible Veterans and Virtual Health Resource Clinic which provides in-person and virtual support for Telehealth, Mobile Health, My HealtheVet, Devices, Benetravel, Eligibility, Promise to Address Comprehensive Toxics Act (PACT Act) and much more.
Leadership at VHSO will continue to listen to Veterans’ feedback; striving to become the healthcare destination of choice for Veterans while serving the nation’s heroes.