VA now offers online ordering for CPAP supplies

Veterans must have in initial order issued by Respiratory provider before using the online system.

VA has added the CPAP supply ordering feature as part of the online tool that’s already in place, same as how Veterans order hearing aid supplies on VA.gov. The addition improves how Veterans order, manage and efficiently receive health care supplies. It’s a notable improvement to the previous CPAP supply ordering process, which was by phone call or traditional mail order forms sent to VA’s Denver Logistics Center (DLC).

Last year, VA’s Logistics Center shipped nearly 5.5 million apnea care products, with the majority being supplies such as masks, tubing, filters and more. These are some of the items Veterans can now conveniently request directly online. Within one week of launch for the new online CPAP supplies ordering feature, 24.1 percent of CPAP supply orders were placed on VA.gov, and we anticipate the number will grow to be twice as many daily orders as hearing aid supplies.

In the future, VA’s Office of Information and Technology will add more ordering supply types to the VA.gov tool.

Seamless ordering experience

When Veterans sign in to their VA.gov accounts for ordering, the VA.gov platform allows for a more efficient ordering experience by prefilling certain order details based on the user’s account information. Veterans can even start an order, save it as a work in progress, and return later to complete it. This feature grants a generous 60-day window to finalize and submit orders, providing a flexible approach to ordering CPAP supplies.

How to place an order

To get started with a supply order, Veterans should have the following details ready:

• Shipping address
• Email address
• Information about your hearing aids

• Information about your CPAP machines

   

What to expect when ordering

The ordering process involves several key steps:

• Confirmation of personal information
• Confirmation or editing of shipping address and email address
• Selection of hearing aids requiring batteries
• Selection of necessary hearing aid accessories
• Selection of essential CPAP supplies
• A final review and submission of the order

Once a Veteran successfully submits an order, they’ll receive a confirmation message, which can be retained for records.

Track and receive your order

Within 1 to 2 days of order submission, Veterans will receive an email containing an order tracking number. This number allows for easy monitoring of the order’s status. Orders typically arrive within 7 to 10 business days.

Need assistance? Reach out!

Should any Veteran require assistance during the ordering process, please contact the Denver Logistics Center Customer Service Section at 303-273-6200, or email dalc.css@va.gov. The dedicated customer service team is ready to provide guidance, support and information.